Monday Friday 8 AM 8:30 PM ET The number for that office is. I have been making this exact temporary address change for the same time period, same address over the last 15 years without a problem.Now the postal system is completely unresponsive. If problems occur, they are in the best position to investigate the issue and fix the problem. Hours of Operation Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. Customer Care Center USPS-NCSC 225 N. Humphreys Blvd Ste 501 Memphis, TN 38188-1001 We encourage your questions, comments and feedback, and look forward to . Inspector General, Privacy Policy Send the numbers to bookhaven@aol.com Eastern Region Great Lakes Area Capital Metro Operations Northeast Area Pacific Area If you need help with your Informed Delivery service, please email Informed Delivery User Support. Please contact your local Post Office or USPS Consumer & Industry Contact Office for: If the issue that you are reporting is not within the OIGs jurisdiction or control, we are not able to investigate or review it. BBB Business Profiles are subject to change at any time. Washington, D.C. 20260-0004. The Consumer Advocate of the Postal Service coordinates policy for the District Consumer and Industry Affairs Offices and provides a final avenue within the Postal Service for resolving customer complaints. Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation. Contact Us | USPS Email: USPS Customer Service. They told me it would take 2 weeks to a month. Today I receive notice that they said they did deliver it right. TTY Access for Deaf & Hard of Hearing. Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. If you have trouble using one of the following, please give us a call. Postal Service guide to mailing services: click here. If youd like to speak with a representative about another issue with your package, please call us. reports/data, 901 New York Avenue NW we have ring cams all over the house and have videos. You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility. To report mail theft, destruction of mail, fraud, or misconduct committed by a Postal employee or contractor, please file a report below with our Hotline. To locate the post office nearest you: click here. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Vulnerability Disclosure Policy Please enter the USPS Tracking number or confirmation number if available. Ste 501 Memphis, TN 38188-1001 . Copyright 2023 by United States Postal Service Office of Inspector General, For general inquires regarding our office, please call. Saturday 8 AM - 6 PM ET. Postal Bulletin 22225 > NATIONAL CONSUMER PROTECTION WEEK March 2-8, 2008 > Area Consumer Affairs Managers and Customer Service Program Specialist Contacts District Name How do I Navigate the Interactive Voice Response (IVR) System? . LAST UPDATED: 475 L Enfant Plaza SW Send a request via email to: mda@usps.gov Correspond at: USPS-NCSC 225 N. Humphreys Blvd. Closed Saturdays, Sundays, and Postal Holidays. To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG). They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). Complaints about consumer products and services | USAGov If you have trouble using one of the following, please give us a call. For website-related issues only, contact the, For the hearing impaired, please call our TTY at 1-866-OIG TEXT (, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. With the Postal Service solely responsible for mail delivery, they are almost always the one to contact. Instead my mail is being returned to sender. 25 Dorchester Ave. Boston MA 02205-9602. - USPS PCC Postal Administrators Award Spreadsheets, Area Inspiring Mail (AIM) National Meeting - July 28, 2021, Parcel Data Exchange (PDX) API Customer Guide, Hazardous, Restricted, and Perishable Mail Instructions, Cigarettes, Smokeless Tobacco, and Electronic Nicotine Delivery Systems, Publication 52 - Hazardous, Restricted, and Perishable Mail, USPS Ship through IV-MTR Data Delegation Request, Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Acceptance of Returned International Mail, Mailer Diversion Notification and Request Log, Informed Delivery PostalOne! Informed Delivery Support I have complained several times (at least 4 if not 5) times over the last couple years about **** leaving packages outside our gate where they can be seen and stolen, something that happens frequently in my neighborhood. He gave me my letter and said something about how he couldn't deliver it because a truck was blocking him. 412-359-7829. Email: george.r.kippenhan@usps.gov. Postal Contacts : Greater Pittsburgh Postal Customer Council BBB is here to help.. USPS Ship through IV-MTR Data Delegation Request Address Quality Solutions Correct and Standardize Your Address List Verify Your Address List Enrich Your Data Stay Compliant with Move Update Undeliverable-as-Addressed (UAA) Mail Statistics COVID-19 Business Mail Info Acceptance of Returned International Mail Entry Facility Contingency Plan i have posted on ******* and ******** about the bad **** in ****. I purchased a home in a community that has a cluster mailbox. I told her this office was going to close my case and say they delivered it and sure enough 2 days later they did. Consumer Affairs Manager Retail Manager Consumer Industry Contact Manager (CIC MGR) . This last time it was marked that they hand delivered it to me (what are my locked apt mail box for then?) Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation PAGR Consumer Info | Postal Regulatory Commission Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS Twitter. April 5, 2023. Postal Bulletin 22225 > Find the "TRS Telephone Numbers" section to get the specific number you need. Email: USPS Customer Service Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation Monday - Friday 8 AM - 8:30 PM ET Saturday 8 AM - 6 PM ET Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) - TTY Access for Deaf & Hard of Hearing USPS Change of Address , USPS Hold Mail , Redelivery, etc. Washington, D.C. 20268 1-800-610-8734 Consumer Affairs Office Locator | PostalPro - USPS Monday Friday 8 AM 8:30 PM ET I got in my car and found him up another street. eDoc Technical Support for Mailers, Mailers' Technical Advisory Committee (MTAC), Membership and Administrative Information, MTAC Meeting Agendas, Presentations and Webinars, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, For ideas on new or existing Promotions, please fill out, Looking to implement tech in your mail? Find out how to file a complaint with the U.S. Are you a victim or have you witnessed a mail-related crime committed by a non-postal employee? Postal Inspection Service. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. IPv6 Supplemental Policy Customer Reviews are not used in the calculation of BBB Rating. Get email updates on the latest OIG news. If youd like to speak with a representative about another issue with your package, please call us. This infographic illustrates the options, with links and contact information below. Monday Friday 8 AM 8:30 PM ET Postal Service about lost or stolen mail or mail fraud. Major Account Manager. The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Emerging and Advanced Technology Promotion Guidebook, Tactile, Sensory and Interactive Promotion Guidebook, Mailers' Technical Advisory Committee (MTAC), MTAC Meeting Agendas, Presentations and Webinars, Membership and Administrative Information, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, PCC Postal Administrators Award Spreadsheets, National Virtual AIM Meeting- June 4, 2020, National Virtual AIM Meeting- June 4, 2020 (Slide Presentation), National Virtual AIM Meeting - June 4, 2020 (Video Presentation), For ideas on new or existing Promotions, please fill out, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. Copyright 2023 USPS. If you do not wish to provide contact information, you may submit your complaint anonymously. 11/16/22 I had ordered a package that was delivered on November 16th, 2022 but when I went to the post office it wasnt in my P.O. Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). Try these handy links: General Information on Postal Service products and services: click here. PDF "All About the USPS" Pitney Bowes, U.S. Mailing Solutions. I further understand that information provided anonymously may be referred to another agency if the matter is not under the OIGs jurisdiction or control. They always put the package inside by our door, where it is safe, and they ring the bell. Mail Service Updates on usps.com now has a new look and a new name USPS Service Alerts.. USPS Service Alerts provides customers with near real-time information about postal facility service disruptions due to weather-related issues and other natural disasters or events. Postal Service about lost or stolen mail or mail fraud. Please note that tool is to find a local office. This is why I am contacting the BBB.The ZIP code is *****. NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. **** post office constantly marks my package a delivered when they weren't. Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS USPS Corporate Account Address Element Correction / Address Change Service Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. I want to to know to who? PCC Postal Administrators Award Spreadsheets, Area Inspiring Mail (AIM) National Meeting - July 28, 2021, Parcel Data Exchange (PDX) API Customer Guide, Hazardous, Restricted, and Perishable Mail Instructions, Cigarettes, Smokeless Tobacco, and Electronic Nicotine Delivery Systems, Publication 52 - Hazardous, Restricted, and Perishable Mail, USPS Ship through IV-MTR Data Delegation Request, Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Acceptance of Returned International Mail, Mailer Diversion Notification and Request Log, Informed Delivery PostalOne! PO Box 51234. Consumer Affairs Office Locator | PostalPro Main Menu Mailing and Shipping Mailing Intelligent Mail Barcodes (IMb and IMcb) Full-Service Service Type Identifiers (STIDs) eInduction Seamless Acceptance Secure Destruction Enterprise Payment System (EPS) Mailing and Shipping Solutions Center Mailpiece Design Support Shipping To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. Hours of Operation Customer Care: Track: . i have done reports with **** police, better business bureau, post master and the local post office. Why am I being treated with malfeasance and indifference? When I mentioned it to the woman escalating my claim she said that was odd and against protocol. YouTube. They say you can call the direct line for further assistance but they a NEVER answer their phone. What next? File an Online Complaint | Office of Inspector General OIG On the website, you can also file a claim or request a refund for shipping. - USPS Please contact USPS for missing or delayed mail and packages here Email Us | USPS (force.com)Other questions regarding your mail or change of address? Suite 200 Get email updates on the latest OIG news. If you need help with your Informed Delivery service, please email Informed Delivery User Support. Publications 10/22/2022 They have no proof but close my claim. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. Monday Friday 8 AM 4:30 PM ET Hours of Operation View a complete list of what our Hotline can help you with; all other inquiries should be directed to the Postal Service or Postal Inspection Service. Office of the Consumer Advocate USPS Consumer Affairs | Better Business Bureau Profile BBB Business Profiles may not be reproduced for sales or promotional purposes. case information Something should be done and they need to be held accountable. Saturday 8 AM 6 PM ET. Fill out a short form or get tips to fix some of the most common issues right from your computer. Postal Service Office of Inspector General (OIG) is an independent oversight agency, separate from the U.S. Learn where to complain about a postal employee or facility. For website-related issues only, contact the webmaster. Conformation Number 2300-4900-0047-9250 My regional post office in *************************** will not forward my letters and bills to my temporary address. Write or email your complaint to USPS's Consumer Advocate office at: United States Postal Service Office of the Consumer Advocate 475 L' Enfant Plaza SW Washington, D.C. 20260-0004 caresponseteam@usps.gov USAGov is the official guide to government information and services . Complaints against the government | USAGov This occurs when an employee with authority takes or fails to take, or threatens to take, a personnel action against another employee because such employee made a protected disclosure. Monday Friday 7 AM 11 PM ET Write or email your complaint to USPSs Consumer Advocate office at. File a complaint against a federal or state government agency Find out where to file a complaint against a federal or state government agency. Get contact information, hours, and more. Greater Boston Postal Customer Council - Contact Accessibility Find the nearest USPS location by city and state or ZIP Code. Postal Inspection Service (USPIS) is the federal law enforcement agency that protects the mail system. See details. If you need more help, please send us an email. Whomever you handed my package must've showed id for you to hand them my package and not putting it in the mailbox like you're suppose to. Saturday 8 AM 6 PM ET. Copyright 2023 by United States Postal Service Office of Inspector General, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. Please provide as much detail as you can. If the document you are seeking is not available in our Document Library, please submit your FOIA request. Select your state or territory from the alphabetical listing. Contact Information. 80 Main St. Westford MA 01886 . To find your local District Consumer and Industry Affairs Office: click here. Saturday 8 AM 6 PM ET, Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) TTY Access for Deaf & Hard of Hearing. Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS Call with questions about stamps or orders placed online through The Postal Store. i just got other thing today plus and have it all on video. Saturday 7 AM 6 PM ET, Comparing International Shipping Services, First-Class Package International Service. I have tried going through the **** system. Use our online form to answer a few questions about your issue. Visit the. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. (248) 546-7107. plus the mail is not put in the right mail boxs. For the East Texas area, that office is located in Coppell near Dallas. 2) Local Post Office: Local postmasters are responsible for ensuring that their customers receive prompt and efficient delivery and retail services. Address Management : Verify & Transport : PostalOne! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Alert Postal Inspectors to the problem and prevent others from being victimized. They are literally right in front of the mailboxes and they are available. Contact Us | Office of Inspector General OIG Learn where to complain about a postal employee or facility. File a U.S. Postal Service complaint | USAGov Ask a real person any government-related question for free. Email: USPS Customer Service Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation Contact Us | USPS Select an inquiry type that most closely relates to the complaint or question that you have. Before sharing sensitive information, make sure youre on a federal government site. Monday Friday 7 AM 11 PM ET Welcome | USPS If your complaint is not resolved, you can: United States Postal Service Are you serious? Hours of Operation An official website of the United States government. I submitted a temporary address change twice. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. i do not know how to email. 4) Postal Headquarters Consumer and Industry Affairs: Finally, you can go right to the top. 1401 W Fort St, Rm M-157. Do you need information? She was friendly and helpful. Visit: FAQ | USPS. . Individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments can connect with USPS by using the FCCs TRS program: Access your states telecommunications relay service (TRS) to make TTY calls by dialing 7-1-1 or. I have gone to post office continuously to see if locks were changed and my keys available. Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) -. Please use the Hotline form to report matters involving: Please fill in as much information as possible. Box or the front desk has not received it. i have send emails and reported this to every one i can think of. references Serves as a liaison between customer and field operations to investigate and resolve customer service issues, complaints, inquiries and suggestions in order to increase customer satisfaction and improve customer service. GBPCC Industry Contact: Timothy O'Connell. Postal facilities are closed on federal holidays. In addition, call center employees create an electronic record of service issues so that they can document the assistance that you receive. For the hearing impaired, please call our TTY at 1-866-OIG TEXT ( 1-866-644-8398 ). Find the best way to get help and connect with USPS. Consumer Affairs - USPS The U.S. 3) Local Postal Consumer and Industry Affairs Office: If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service problems. I look at the reviews online and it seems as though a lot of people are experiencing this, by having there packages stolen by the ************ at this location. Visit the, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. Theft, delay, or destruction of mail by Postal Service employees and contractors, Workers compensation fraud or other healthcare fraud, Internal affairs or complaints against executive personnel. Complaints Complaints against the government Consumer product and service complaints . Hours of Operation Monday - Friday 8 AM - 8:30 PM ET. I will lose out on $700 because I now have to wait until Friday to pick up my package. ConsumerAffairs is a private, non-governmental entity that empowers consumers by providing a forum for their reviews. I understand that a complaint submitted anonymously may limit the OIGs ability to investigate, particularly if questions come up that only you can answer. For more details and a full list of services, go to FCC Telecommunications Relay Services. To find your local District Consumer Affairs Office, please see USPS Consumer Affairs Office Locator. Do you have a service problem? USPS Shipping Reviews: What To Know | ConsumerAffairs