I kind of get the feeling he won't answer my question about how I will get my return shipping refunded. I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. Make sure you know what you can ship and what you cant to avoid delays and fines. Return shipping labels ensure fast delivery back to the seller, which enables the seller to process refunds back to the customer as fast as possible. Download the label as a PDF. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. The seller agreed to a return, but can't buy a return shipping label (international shipping). The seller is responsible for paying the return postage, this is their problem, not yours. In the message section of the return, write to the seller. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. Select 'Internet Options'. Confirm your return address on the label. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. I have been waiting for a few days already for you to act. If the seller wont cover the cost, let us know by asking eBay to step in. Other ways to send the item back. This is normally 3 full business days. He said he'd sent a message to the seller to send me the label, and if the seller still refuses after 3 days, a decision could be made in my favor. Ship the item back and hope that I will get reimbursed the shipping cost? Thank you for the reply, much appreciated. Simply print the label on normal paper and tape it to the package. When youre responsible for return shipping, you can choose from a number of options in the return request form. I purchased a phone but it was locked by PIN once it's turned on. Lux918 on Instagram: "Hate to have to clarify the situation with this Hopefully I won't have to do a chargeback. Click on Send an eBay Shipping Label. 53 likes, 7 comments - Sunny Souls (@sunnysoulsph) on Instagram: "Hello! Enter the package details. I'm nto trying to scam anybody. What should I do in this case? 297 likes, 1 comments - Lux918 (@lux918llc) on Instagram: "Hate to have to clarify the situation with this one upset individual who decided to publicly post." I'm returning an item - Seller can't give a shipping label. You have 21 days from the date you opened the return to ask eBay to step in. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. You can't edit, refund or cancel a prepaid label if the buyer wants to return one. Welcome to the Returns board! And if the seller does not do that, then I have to wait until this friday until Ebay can step in and give me a return label at no cost to me. Type a message to the buyer. Tip ", Are you sure you can't send it USPS Priority International? Please do so as soon as possible so I may get this shipped back. Copyright 1995-2023 eBay Inc. All Rights Reserved. ", So I asked the seller for a shipping label and he says "i cannot make a shipping label as it would not let me i'm not sure of your location since it didn't let me-- after i receive the items back i will certainly paypal u the extra money". Today, the agent I spoke with promised that he would close the case in my favor, but then I immediately received an email stating I need to wait 3 days, until May 25. How to Send a Prepaid Return Shipping Label | Easyship Blog Bring it to the drop off location with the item you want to return. Returns related questions? The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.. You can either pay for an eBay return postage label, or send the item back using a carrier of your choice. 11:01 AM Where they're incorrect is saying eBay can. Stamps.com is an independent vendor of the USPS. But they don't have to disrupt your businessor your profits. What kind of return did you open? Seller not sending return label - The eBay Community returns, This isn't the information I was looking for. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. Thanks,pjcdn2005. Heres how you can let the buyer know about the label from the View return details section: Use the carriers shipping calculator to find out how much return shipping will cost. Choose the label you want to send to your buyer. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Also, the phone's description mentioned that the charger is included, and the picture shows a charger, but that charger is not included. Don't use duct tape. (I think Customer Service agents are allowed to extend that time period for international transactions.). Box it, label it, send it all from home. Scan this QR code to download the app now. Keep in mind, there are additional rules for. Limit the Use of My Sensitive Personal Information, $5 in USPS postage to use in trial period, USPS rate discounts you cant get at the Post Office, Only $19.99 per month plus applicable taxes, if any, including the first month if you stay past the 4-week trial. What happens if the item is lost while it's being returned? What happens if the buyer refuses to pay for return shipping? If you are using one of the European sites while in Prague, you may want to login to it and post this topic on its community boards. A return shipping label is a pre-paid, pre-addressed postage label that enables customers to return purchased goods back to the seller. In damaged or not as described situations, if the item is being returned back, the seller is responsible for that return shipping cost. Return shipping costs when you use an . Reddit and its partners use cookies and similar technologies to provide you with a better experience. A strong shipping strategy is key for a successful holiday. To ensure there are no delays with your return, provide the necessary customs information to the buyer. Based on the sellers on response they don't sound very buyer oriented (I'm being nice) so they might just ignore you. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. You dont need a special printer or self-adhesive labels when printing return shipping labels. Let the seller know how much it will be and if they do not send you the money, contact ebay customer service on Facebook. Tick the box that says I provided a return label with the original item. Don't trust them. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. If you're not able to resolve things with the seller, you can ask us to help. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. I am quite surprised about the "The seller can't send a return shipping label" message. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. 2023 Under Browsing history select 'Settings'. Wrap items separately and use cushioning material. Help for buyers and sellers. If they can't provide one, you can purchase a label, and we'll ask the . After completing the steps, you'll receive a QR code. The chargeback is actually handled by PP, but there is no need for you to worry about that. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. Create Return Labels in Commerce Manager | Meta Business Help Center The return shipping label feature is available for all domestic USPS mailclasses. How to Purchase a Return Shipping Label - Etsy Help "Does this option not appear on the screen until after three days?". Help me return my item to Japan (seller won't provide return shipping Customers will receive an email that contains a URL to their return shipping label, which can be printed from any web browser up to 24 hours from receipt. Archived post. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. United Parcel Service of America, Inc. All rights reserved. Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. Those sellers from China will jerk you around and try stalling long enough that the MBG will expire and the case times out. If you dont have one, you can order supplies online or buy one at The UPS Store. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. Cookie Notice edit He's refusing to give me the money first to ship it back. You will then be able to put the box dimensions in and it should spit out a price if it's eligible. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. Return Shipping Costs. - edited Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. Contact the seller for a return shipping label. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item.