On Win11 and iplayer works instantly! Refunds. apparently harder to get to work on non-windows devices. Connected TV I played the video successfully on the two TVs. My family are not too happy that they couldn't watch iplayer over the Christmas holiday - thanks Samsung. in. Looking at the BBC supported devices list, iPlayer support ended on many devices in March including my 2015 Sony 705B. Enter them then you can re-enable DHCP on the router. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. Thanks. Supported internet browsers and operating systems, Troubleshooting problems on a computer or laptop. 11-12-2017 captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of View either the settings or support menu, then software updates. The issue affects only Freesat Humax boxes with the following model numbers: HDR1100S, HDR1010S, HDR1000s, HB1100S, and HB1000S. Depending on what device you are using, there are different ways to uninstall and reinstall the software. I too can now log in to get the error message, haven't had chance to reset anything to test further, will try later. If that doesn't work, then you might want to contact the developer to see if they are experiencing any issues on their end. The first thing you need to do is get a VPN that works with BBC iPlayer (on other platforms). Furthermore, due to geographical constraints, error 02001 may occur, rendering further streaming impossible. WebBBC iPlayer outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. 05-10-2018 Why am I seeing an error message when I try to play BBC audio and video? Some BBC media players stopped working from October 2020. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. I just wished I had contacted them earlier and not paid heed to the BBC message which led me to believe the issue would be resolved. in. We will see. This is out of the BBC's control. Try this website and see which country it thinks your IP address is in to rule this in or outhttps://www.iplocation.net/, 15-12-2017 08:54 AM WebOpen the BBC iPlayer application on your TV. I finally got my USB stick today with firmware 1239.91 and can report that iplayer is now working. Then it stopped and gave error 02001. Have you tried deleting the bbc iplayer app and then re install the app back on your Roku device again. This has been confirmed by our engineers from the headquarters who replicated the same issue using the same TV model and other 2017 Samsung Smart TV models having the same issue. You must reset your Internet connection For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. BBC iPlayer will not work if it detects you are using a VPN, this is to stop users outside of the UK using the service. If you attempted to play a video on the web, the service may have displayed the following error message: Something went wrong. 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(e.g. If it is not, the device will usually advise you to update your software. Having problems with BBC iPlayer on your TV, Blu-ray player, set-top box, console, or streamer? What exactly does it say? 29-12-2017 You could have an incompatible iPlayer version to your device. You can read more about TV certification on the following page: How can I check if BBC iPlayer is available on a particular TV? All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. It may no difference to BBC iPlayer. I suggest anyone still having a problem call Samsumg customer support asap. The only requirement to use the service is that you have a British TV license. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. Let's look over some the general troubleshooting to see if we can get it working for you. 21-12-2019 You may have an old unsupported version of iPlayer. norm123, User profile for user: If youd like to join in, please sign in or register. If its just one programme, check our. Why am I seeing an error message when I try to play BBC audio and video? Welcome to the Digital Spy forums. The TV we had was very old and not compatible with any future plans to hook up to SkyQ. We recommend using either ExpressVPN ($6.67/month) or Private Internet Access ($2.03/month) as these two perform the best on the FireStick. For last 2 weeks iPlayer app has stopped working - 02001 message etc etc. Well good news, we have pulled together a troubleshooter guide to help you finally fix the problem. To avoid any confusion, my TV is: UE49MU7000. Connected TV All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Have you had any luck?? 4. Hi I am in Portugal, fighting against error 02001. any proposed solutions on the community forums. Both TV's work faultlessly on Amazon and Netflix and other services. in. Still getting the same error message. 03:22 PM So I changed VPN provider (twice), upgraded two routers (of which one has the VPN installed permanently) and bought a SmartTV that IS listed on the BBC iPlayer site as being one that works with iPlayer. I have had two calls logged but been out when they called back. in, Thanks mate, I got the Registration code and video, saved it to the USB stick. Luckily I have a program checking for changes to the page or I might have missed it. Your email address will not be published. 08-12-2017 11:45 AM 08:48 AM I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions. For the best quality, use an alternative browser. Disable the VPN and operate on just a WiFi connection. Physical Reset Disconnect all the wires from the back of your internet modem, so that all the lights have powered off, leave the modem disconnected for 5-10 minutes. This website uses the TMDb API but is not endorsed or certified by TMDb. We hope you found this guide helpful. omissions and conduct of any third parties in connection with or related to your use of the site. Now thats interesting NOTHING will load now. Select Update Now and then Yes if updates are discovered. UHD over-saturated on Samsung TV using native iPlayer app, BBC iPlayer - Unable to Load (-201) - Philips and LG OLED, Panasonic TX-55HZ980B BBC iplayer no longer working. If there are no results on the page, then your model isn't listed. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Consider performing a modem/router reset as well. For a better experience, please enable JavaScript in your browser before proceeding. Engineer said that cause of the problem only identified in last week or so. in. I've just tried this. in. All menus load fine but every 08:21 PM Looks like no ones replied in a while. Visit the App Store for your device, search the store for BBC Iplayer. This seems to flush the crashed BBC iPlayer app out of the TVs Please provide as much information as possible: Troubleshooting problems on connected TVs and games consoles. Read about our approach to external linking. Choose Software Update, and then look for the option to update the software with a USB stick. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. Below is a reliable website you can use: If you discover that your IP Address is incorrect to your location, then you should contact your internet provider as chances are they have incorrectly registered you. ask a new question. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. You can also sign out and sign back in to the App to see if it will start streaming content. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. Ive tried all the remedies on a previous post but to no avail. TV. Suggest the o/p enters his TV in that list. WebBBC iPlayer gives error 02001 when I try to play any video, Demand5 gives error 500, All4 gives a 'something's wrong error' (no error code) and ITV Hub gives error 0x8027025a. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Connect the USB storage device to the TV and select Support from the menu. What version of BBC iPlayer is installed on your device? I was told that Sansung are aware of it and it would be fixed in the next firmware update. If you cant find the issueaffecting you thenget in touch. The code 02001 appears top right. It would play for a few minutes then bomb out with the 'oops, something went wrong' error. Click on the year your device was manufactured to go to a table with all certified devices for that year: Please contact Toshiba if you require further information. Press the Sign In button. All menus load fine but every Take a look at the article below for a more detailed look at this. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. And thats all theres to it. WebWe only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. All menus load fine but every To access the Samsung Store, click the application icon. Guess what logged in, and still get the 02001 Error. in, 01-02-2019 If I go onto my tv and load IPlayer,it comes on no problem. Take a look at our article BBC iPlayer detecting VPN to find out more. 16-12-2017 Unfortunately there are many reasons the error message is coming up. I can confirm that all issues regarding the iPlayer on Humax Freesat boxes have now been resolved and functioning as normal. Required fields are marked *. Even weirder, when I use Try upgrading your browser or try a different browser. Thanks. If this does not resolve the iPlayer error, please upgrade your internet connection. Help choosing a device to connect to your existing TV. iplayer and My5 not showing any video. I didn't even have to reset the smart hub. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. i tried to auto update from the tv menu but it said no updates available. I can use the controller to navigate, but that method doesn't pass the girlfriend acceptance test ;) And I have no idea why the apps aren't going walkies. I've tried all the recommended uninstalling/reinstalling steps, and restarting the xbox. Try to uninstall and reinstall the app. WebWatch live BBC TV channels, enjoy TV programmes you missed and view exclusive content on BBC iPlayer. Use a reputable VPN service to resolve the BBC iPlayer 02001 error on your Firestick. :smileyvery-happy: So I got ourTV fixed today and access to iPlayer restored:smileyvery-happy: The issue is a virus in the app that damages the motherboard and only resolution is to havethe motherboard replaced. You are not the only one - I have the same problem with my UE55MU6500. Originally BBC iPlayer started off as a website to watch all your favourite programmes that you may of missed on the TV. I can now reveal that the USB does indeed fix the BBC iPlayer problem. Just signed up for WS.. must say initially well impressed! 15-12-2017 I have tried a factory reset and nothing, 16-12-2017 Have you tried the other BBC apps like News and Sport, I can read text news stories but any film clip gives the same error. Copyright 1995-2023 All Rights Reserved. in, In case you haven't noticed as of 27th December 2017 there is a new USB release of firmware 1155.1, however as the text in the link still says "Upgrade File(USB type) ver 1151.1, All Windows (MULTI LANGUAGE)", it is hard to spot. 03-02-2019 I am at a loss, can anyone help please, I can't be the only one with this problem? Why? Citadel's $300M gamble, 3 Musketeers, Evil Dead Rise, Superman 4K, Three Colours 4K, and good TV! They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. Can anyone help, User profile for user: I had a Samsung SmartTV for years streaming iPlayer happily over a VPN. Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. Thanks. If that doesn't work, try upgrading your operating system. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. In regard to your query, the recent special firmware file (version 1239) has been tested and proven to resolve the issue with BBC iPlayer. How can I check if BBC iPlayer is available on a particular TV? BBC iPlayer is the BBCs excellent online streaming, TV, and radio service for UK viewers. Pretty good customer service from Samsung - enginner visit arranged quickly and repair only took about 15/20 mins. in. If that still doesn't work, it means the device will no longer be compatible. If that still doesn't work, it means the device will no longer be compatible. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Immediately you should be able to see if the most up to date version is installed. in. It may not display this or other websites correctly. 02:16 AM You must reset your Internet connection settings to resolve this issue. We believe that the behaviour only occurs on a It is usually a temporary error that number however it could be cause by all manner of things. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. I have made sure that 'automatic upgrade' is turned off in the settings so this TV will never download another broken firmware update without knowing. You should see a screen asking you to use a second device to sign in. Installed it via USB and BBC iplayer is now working! Below are all the reported reasons to date. Hi. I phoned LG who talked me through reinstalling and rebooting the app and seems to have worked ( touch wood ) Thanks for the suggestions and help! in, 28-11-2018 Then you will be offered manual settings. Go to the APPS menu by pressing the Home button on the remote. in. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. Firstly disable DHCP on the router and reboot it. 10:11 AM The error iPlayer error code 02001 will display the following message: Something went wrong loading this programme. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. in. Are you repeatedly getting the error code: error 02001? Read about our approach to external linking. 1-800-MY-APPLE, or, Sales and We bought the MU6120 almost purely for watching the BBC iPlayer. The No. Where can I find system information for my connected TV or games console? 01:43 PM in, Any luck?? in. It is an MU6105, great TV. 09:23 PM in. I am having the same issue in Spain where ipalyer isnt supported. 07:16 AM Use an IP Address checking website to see where your IP address is registered to. Download the new firmware. If a device isn't certified, it won't be listed below. But I still got the 02001 error. Also My5 gives an error message when I try to play a programme. Copyright 1995-2023 All Rights Reserved. You can do that by double pressing the home button and then swipe up on the iPlayer app. Any Further updates or software problems will be available here. If BBC iPlayer is not working on your smart TV, heres how to fix it! Update 12th April 2022: It seems there's a problem with iPlayer working on some Humax devices at the moment. This error produces the 02001 error message. Both the BBC and Humax are aware of the problem and are working on a fix. This site contains user submitted content, comments and opinions and is for informational purposes However, a newer firmware was released on 27th Dec but that didn't fix the issue. If you want to stream BBC iPlayer media, the VPN service listed below provides unlimited bandwidth and thousands of available servers. Following the steps provided above will allow you to easily fix this BBC error and remove any disturbance. Update your Error 02001'. The model of your device can be found on the back of the TV or in the device menu under Support. I have updated the firmware on my tv using a USB stick and I have reset the SmartHub. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. I noticed the model was not listed on BBC iPlayer site as compatible with iPlayer. 10:35 AM All menus load fine but every 06:20 PM Does it affect live or on-demand programmes? Which programmes are affected? Netflix and the games I've tried are fine. Also, due to the geo-restrictions users may encounter the 02001 error which prevents them from continuing streaming. But a reliable VPN service will get rid of this problem in no time. Private Internet Access allows you to access geo-restricted content, like BBCs iPlayer and many others. Hi. If you have a Chromecast device, you can cast programmes from the BBC iPlayer app on your phone or tablet. How do I use Chromecast with BBC iPlayer? You can now delete iPlayer by selecting it. Now both of the humax players ,1 upstairs and 1 in bedroom,when trying to access Iplayer,both freeze. Plus it's super easy. You can manually search for the iPlayer and install it here. Disconnect the Ethernet cable from the laptop or gaming console for a few minutes then reconnect. (Smart TV, games console, streamer, set-top box, etc.) Bought a Firestick. Copyright 2023 TrueInfoTech | Powered by Astra WordPress Theme. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Our VPN recommendation allows you to access geo-restricted content such as BBC iPlayer and many others. Its an LG TV does anyone know how to get rid of this, clear the issue??? Over the years the media service has evolved to many platforms and you can now access the service on smart phones, tablets, gaming consoles and smart TVs. Go to Settings and Detail the steps to reproduce the problem or fault. They way I currently fix this is to update my DNS details to another IP address. in. Once completed, launch the BBC iPlayer app and try watch a video. How can I check if BBC iPlayer is available on a particular TV? provided; every potential issue may involve several factors not detailed in the conversations Only option is to do it via USB stick. Navigate to Samsungs official website, enter your device model, and download the updates to a USB drive. I have been told that the 2017 TVs have now beeen certified. Simply disconnect and reconnect the device to the internet. Try these steps to see if they help: If youre still having trouble and you haven't been able to resolve the problem, please contact us and let us know what you've tried. Try clearing settings for iplayer. WebToshiba devices certified for BBC iPlayer Listed below are all Toshiba devices that are certified for use with BBC iPlayer. fraid not. However the date againstthe link is ", https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. Ready to throw the computer out the window?. I too have this problem on my Q7F QLED TV. New Sony (less than a year old) exactly the same. Have you tried asking support to log in and test the TV? The downside is that it doesn't work with the remote (expects a touchscreen). Normally after updating the firmware using a USB flash drive the error 02001 on the BBC iPlayer should disappear. To start the conversation again, simply Where can I find version 1550? You also get the best data encryption and secure connections available. Can anyone help, call All Rights Reserved. BBC iPlayer is an online media player where you can watch TV programs and films you may of missed on the BBC channels. 04:44 PM 03-02-2020 The app thinks your IP address is outside of the uk. mark.russ, User profile for user: Why is My Vodafone SMS not Working on Mobile? IPlayer was working fine on my smart TV until today when it wont load any programmes and says error 02001. However, to force an update or check you're running the latest version of BBC iPlayer: Select the blue YV button on your remote control. 09:04 AM Read about our approach to external linking. Samsung TV users have reported that they are unable to play programmes, with a '02001' message being displayed. The devices listed have been submitted to us by Toshiba, meet our standards, and have passed our tests. Hi @Jigajuan 1550 appears to the firmware for the J series as seen on this model https://www.samsung.com/uk/support/model/UE55JS8000TXXU/ , if you enter your model no on the support site it will list the latest firmware. Firmware updates normally are automatically sent to your device waiting for your installation, the easiest way to check on a television is to select the menu button on your controller. Simply disconnect and reconnect the cable if you are using a wired connection. It would appear that the BBC is collecting VPN address to block. If that doesnt help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. 02:35 PM We hope this fix guide has helped you get back to binge watching your favourite programs. ps allow around an hour for the call to Samsung customer support in the first instance! 06:03 PM Wait a few minutes, then select your WiFi and relaunch the iPlayer website. Depending on what the cause of the problem is determines which fix you need to perform. If your web browser is Safari, BBC videos still work but at a lower quality. 06-01-2018 Also gives Error 02001! It is common for some problems to be reported throughout the day. I bought a Fire TV stick and connected to an UK server and when I thought it was all sorted I find out that Samsung and iPlayer do not work very well.. 30-01-2019 It might be you have been given a new IP address from your ISP which is recycled and doesn't show up in the UK and so is blocked. Then go into settings network and choose connect automatically, wait for the DHCP to time out, (quite long). only. Hello,it looks like I have Iplayer problems as well. Then, after quite a delay, I get the message: "Something went wrong loading this programme". Why does this error keep appearing and how can this be resolved, I read a similar issue on this site, and have tried without success. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. woutf said: I already have the phone app running on Shield. Hi guys I have just downloaded software version 1550 from Samsung support website. However if you still havent been able to access iPlayer after using this guide, we recommend you contact the BBC iPlayer support team or the manufacturer of your device. All other apps on the tv are working fine .. Netflix, itv hub etc so not the internet and its working on my iPad and on another smart TV with the same account. Solved: Hi. You can either update your web browser or use an alternative one. Registered in England. We list BBC iPlayer compatible browsers here: Unfortunately, these operating systems are no longer compatible. I am on firmware 1151.1. Read about our approach to external linking. in. However the date againstthe link is "27 Dec, 2017". Online Reset- Visit the WiFi settings menu on your computer and deselect your WiFi. What kind of device is it? The updated files will be found automatically by the device. Can just install it to usb from the file on your PC (saves 1.5gb space on your usb stick), 02-02-2020 If BBC iPlayer is failing or struggling to load on your connected TV, we recommend: You'll find instructions on how to update your TV's firmware and carry out a factory reset in your TVmanual, or you can contact your manufacturer's support service for further advice. If so, disregard my post. Turn off the modem/router and wait 10 minutes before restarting. | All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Barneyboy. The problem however seems to be mainly affect Samsung TV users and Roku users. 02100), Does the problem affect one or more programmes? That's it after doing this and confirmation it's all installed and working correctly I've not had the issue once. The USB updates firmware from my version 1210 to firmware version 1230. Happy Holidays and a Happier New Year to you all. Has your BBC iPlayer stopped working? |, Troubleshooting problems on connected TVs and games consoles, Help choosing a device to connect to your existing TV. You are using an out of date browser. Confirm the update installation and allow the process to begin automatically. BBC iPlayer compatible browsers are listed here: Try upgrading your browser or try a different browser. Please Samsung work with BBC to sort this out, dont leave it to your consumers. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. 1 Home Entertainment Tech Resource. Is an error message displayed? Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. Everything appears ok until I try to run a seslected programme. Adobe have now closed Flash, so if your device uses Flash, you'll need to make some changes to continue watching or listening with an alternative. On a smartphone you can usually manage the apps from the App Store or by selecting the app. it is hard to spot. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001.
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