My store has a free loyalty program where customers get point for every purchase they make which can turn into free stuff. These are hard times and a lot of people and companies are strapped for money so when things like this happen blood starts to boil and when that happens people don't always draw the right conclusion or react in a manor of sense. As I said, they are two seperate things. Every single time. Emma is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services. FYE - employees forced to push bsp vip 3. Ask the agent to cancel your Backstage Pass membership. So I think it was a year and I cancelled the magazine script. DO NOT SIGN UP FOR THE VIP BACKSTAGE PASS MEMBERSHIP! * Includes amounts subject to any holds. She finishes doing all of that, puts all of my stuff in a bag, and I go on my merry way. won't cancel/keeps charging after cancellation. Although I feel stupid for forgetting to call I'm glad I got my money back and I'm currently a Platinum member. Write. 1. Regards and good luck to fellow consumers in getting there problems solved, How to Cancel the Fye backstage-pass-vip membership or Subscription Write. And even if an employee DID tell you it was completely free (which I doubt they did), why would you A. I would like to see the proof of me signing up for this service? Our Price: $29.99 account, unsubscribe or cancel a free trial . It's that easy! Customer must call to cancel 1-877-351-2131 and can cancel at any time. I'm sorry if I seemed apprehensive then. Who signs up for something when their kid is screaming? How Do I Find My Fye Vip Membership Number? I will also be filing as many complaints as I can everywhere I can and this included my local FYE store. This review was chosen algorithmically as the most valued customer feedback. Just show your mobile coupon and save! I agreed; It lowered my total by a bit and I was in a rush. So I sent the company an e-mail (a not very nice one mind you) basically stating that I want ALL of my money back since they have dishonest, lying employees, or I'm going to get a lawyer (heh I may have went a little overboard). All the information you need can be found on the web site fyevip.com or by calling the number previously listed. and MexGalo84 the number is on your billing statement its [protected] and once you get the machine just press "0" and it will connect you to an operator you will have to give the machine your last name but it only takes a min. I purchased something from F.Y.E and used my card. So as soon as I saw that I called, refused almost 5 times to keep it subscribed and got my $12 back in full. I went home and hung the discount card on my fridge. has a consumer rating of 1.59 stars from 32 reviews indicating that most customers are generally dissatisfied with their purchases. So, according to the site, I could also use this same deal at my local Sears. If you shop at F.Y.E you may be offered to sign up for their rewards program the V.I.P Backstage pass. Why would I say no to an extra 10% off my next purchase if it's "free", right? I'm explained to that it's free, blah blah, so i ask to see the paper work and sign up- to which the cashier tells me, to come back when I'm ready to make my purchase, and they'll link the card to my credit or debit card to save me having to fill the paper work out, and so its discount is applied with every purchase! She said, Yes it is 25$ a year. The cashier told me that I would save 10% on my purchase so I did. Get instant money between $20 I was also a part of their salesperson scamI turned it down with a Christmas purchase and realized in February there was a monthly charge to my credit card I used for payment.. Use it to sign up for any free trial, and you will never be charged after a free trial again. Even if a cashier uses a fake phone number, zip code whatever and just slides your card you still need to sign a seperate sheet of paper that has the contract of you signing the card. Please everyone, raise hell with this one. Be sure to get a confirmation number or email for the cancellation. They cost me so much for their lousy 5% off. DoNotPay offers plenty of services that can be useful to you. I was a victim of the FYE VIP BACKSTAGE PASS scam as well. May I speak to your supervisor?" (And here is yet another person/clerk/mgr who was not up front when everyone was standing in line.) Yes FYE is under pressure with the increase of ILLEGAL downloading but they still have customers who choose to support their favorite artist or actor or go just because (in a good case) knows an associate and trusts their judgement on entertainment. So I called them. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. What is my FYE VIP membership number? And another question, why is fye charging me? This is for F.Y.E. I promptly discarded these packets due to the fact that I had made no purchase of them (to my knowledge) and I was under the impression they were some sort of promotional product I need not worry myself with. Can I cancel FYE order? Email -[emailprotected] As of 11/1/21, upon acceptance of your order, your credit card will be charged immediately for your entire order (including pre-orders). asking the support team to cancel your account. I thought that was that and I was on my way. So the two months go by, and still no gift card. However I noticed another charge on my e-bank statement which was from F.Y.E.and had no telephone number next to it like the magazine charges did. [Resolved] FYE Review: unauthorized charges to visa card Please sign the receipt" and our FYE Review: hidden fee - ComplaintsBoard.com Great Fun - charge my debit card - ComplaintsBoard.com I hope this solves everyones problem. Anyone who has signed up for the FYE VIP Backstage Pass to save money on a purchase and then noticed a month later they're missing $12 from there debit accou. But let me guess: not you. and remmber if they say they cant refund you thats [censor]! Since its charged as maxed out over 400 bucks on fye card without my knowledge. The woman on the phone began to steamroll me with a barrage of nonsense. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I went in to browse, chose a few movies, and found out I needed to renew my Backstage Pass. I might as well not use the damn gift card, ordering online means paying the bull ### shipping and handling that the mail service charges, I don't trust those idiots. I called and complained and they said they world cancel again. It's that easy! I spoke to some guy who I could not even understand about my problem, saying that I would like to cancel so that I'm not charged anymore. Type in FYE Backstage Pass as the service you want to cancel. So I called and canceled it and sat through the 30 minute explaination of how the card could give me such great discounts and how I still had a week left on my free trial so I should keep it. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. It went fine, they stopped charging me and I actually had a credit for $16.99 on my bank statement. I do not want to have to do this again, and I am hoping this works and clears out this charge and any further charges to my credit. I wasn't even there during the month of March. On the middle of the receipt it says that if I don't cancel a subscription in 30 days, I will get charged 11.99$ per month ( for how many months exactly? Here's all of our great blah blah" no, first they would give you the sales pitch and slip in there that your account would be active and to have a nice day. I work in customer service and I know how to get what I want, and what I want is my money back. In response to LoyaltoFYE: Speak in a harsh (not yelling) tone. At this point I got suspicious, so I asked, "Why do you need it?". Would like to know how others have dealt with this situation and what the outcome was. DoNotPay allows you to manage and cancel all of your subscriptions and memberships, saving you time and money! :D Like I said, my post was aimed at the original poster- I thought it'd be understood, and I'm sorry to have gave you the wrong impression. The whole thing is a big scam, and I don't support it, but guess what -- I sold it to hundreds of people for 10 months, and I regret it entirely. After all, that's partially what this site is for, isn't it? People always look for someone else to blame when things don't go their way. Keep up to date with the newest releases or just browse other readers' hauls and collections. Training your cashiers to trick people is so unprofessional and you will lose more customers than gain memberships. There are two types of the Backstage Pass program: document.write(new Date().getFullYear()) 2428392, Inc. All Rights Reserved. Contact the FYE customer service on 1-877-351-2131. Which is why when I actually checked out my VIP account online the address they had for me was wrong, since I never actually gave them one. FYE offers its new members a one-month free trial that will automatically turn into a paid monthly subscription. So, FYE needs to get their ### together, and quit cheating their customers. We're the largest Funko Community on reddit. Whether you're close to home or on the road, simply search for participating . LMAO. It's the backstage pass the screws you over, NOT FYE. How do I get my money back from fye Backstage Pass? I waited about 20 minutes in line, and when I got up to the register, the clerk saw my return and asked if he could let the rest of the line (3 more people) go ahead of me. I never signed up for a membership or got any information about it either. After locating the magazine subscription you would like to cancel, simply click on the manage button. I have demanded, and after a lot of ###, finally gotten my signed copies. Half of these complaints are BULL! If youre not satisfied with the service, your only option is to cancel it. To avoid becoming a paying member, you need to cancel your free trial before it expires. You will probably have to repeat yourself a few times. Here is what you have to do: Once we cancel your subscription, you will receive a confirmation email. You save 10% in FYE stores and can print coupons from the website for a large verity of stores. You just access your account on the website and click the "Cancel" button. Apt. Sit back and relax while we do the work. This comment was posted by a verified customer. If FYE Backstage Pass keeps billing you after youve canceled your subscription or wrongs you in any way, you can always sue them to get the justice you deserve. The $20.00 gift card you don't automatically get in the mail, you have to mail out for it yourself using the slip included in the VIP discount card package. If this was how I treated customers at my job, I'd be fired immediately. 3. I did not go on line to register my cared and now i see $11.99 coming out of my account, reoccurring every month and they say it was authorized on 3/5/15. I don't mean to put myself on a platform here- I've made my share of mistakes with agreements, too. and $200 for all your financial emergencies. It is extremely easy for the cashier to just blatantly lie to you. If you shop at F.Y.E you may be offered to sign up for their rewards program the V.I.P Backstage pass. Most educated people would say "I'm sorry, I'm busy." Tell the representative that you'd like to cancel. I signed up for this card in June of 2011, and the employee told me that if I change my mind within 30 days I can go back and cancel it, he never mentioned fees or ANYTHING. What a scam. I did not have one after I canceled and then I was charged the next month. I am so disappointed. But the next month I got charged again so I called to see what was up. Sep 10, 2009 6:34 pm EDT. I'm by no means perfect. I had received (without prior permission, nor any notification of) the FYE Backstage VIP Pass. Cancel at any time." I made the purchase in January! I shop at FYE occasionally, and know about their yearly membership to get a discount just at FYE, but had never signed up for it. Of course, a few days later, I get the $12 charge again (actually it was still processing). Ripoff Report | Trans World Entertain Review - Albany, New York Silly me one last time for thinking that that last charge wouldn't go through. You would think that they would email me a notice of their discontinuing this service. I just read through all 2 pages of complaints about this Backstage Pass VIP card. I can honestly say that the VIP membership is a complete waste of money and a definite scam in my book. Surely we arent all imagining it. And I can tell you, things like this aren't cakewalks for us employees, either. You know what? [Resolved] FYE Review: membership terms - ComplaintsBoard.com This will be my first customer sign up!" I worked at a mall this holiday season and whenever I shopped at FYE the clerk would ask me if I wanted it and usually I would just say no thanks. Without my consent or knowledge FYE charged my debit card $11.99 for a program I know nothing about. I bought a cheap dvd at an FYE and the cashier asked if I'd like to sign up for their backstage pass. There is even a customer agreement line on the receipt that says I agree to pay the fee if I sign that line, which she just decided not to have me sign or even show me so I wouldn't be tipped off as to what I was really being signed up for. There's a 30 day free trial but you have to call and cancel it otherwise they charge you $11.99/month even if you haven't used it. All you need is our capable app. We aren't all terrible. To cancel over the phone, call: 1-877-351-2131. Youre not alone. Anyway, if anything, I feel like it's been a learning experience to those who signed up for the V.I.P. "Is there anything else I need to know about this?" Log in to fyevip.com, go to My Account and click on the end membership link. Ask the company to send you a confirmation email once they cancel your account. We'll see what happens next month. Log in to fyevip.com, go to My Account and click on the end membership link. CDs and DVDs are obsolete. She wont allow you to buy a single product and you are un able to exchange a product if you recieved it damaged! I spoke with Martin who was very helpful and that was it. Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. Posted 12/11/2013. I was told tlg-fye was taking this out of my acct. At my local FYE I was purchasing $50+ worth of merchandise. All deposits are protected by our member banks and partners. There are two types of the Backstage Pass program: Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. The guy answers and asks if I got the gift card, I said no. The man on the phone tried again to get me to keep my card. Then they make it a major hassle to cancel once you realize you've been scammed. But, even so, you'd have to be a complete idiot to fall for it. Not look in the booklet they gave you to make sure the conditions? to delete your Copyright 2023 Line Financial - A Public Benefit Corporation. Track all your paid subscriptions in one place, for free. And when it comes to "selling" the discount card, I tell them everything. These offers are for FYE customers who are loyal and the program can be very useful if utilized correctly. I just wanted to help others that are having problems with this and how to deal with it. 3. I went back to the store and the same associate was there, and I told him I had changed my mind. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I am calling again tomorrow and this time I will not take no for an answer, that is if they even let me give them an answer. The guy was hard to understand. If you want to upgrade, you can for 10$ a month.