JT 4:27So, if you had to boil it down, like what would you say your three top impediments to really kind of truly feeling like youre on top of the management of your washes? I wasnt there to make an easy job. And so I kind of went on this journey for years of trying to figure out what to do. Ive got to be in the car wash business, overseeing whats going on. Marketing costs: $10,000. JT 10:51Yeah, those are different skill sets, for sure. And as a result, right, our biggest player in our space is Mister Carwash with 300 and some odd locations as of today. And its hard, right? Yeah, I think its good. Ditch the old-fashioned car wash marketing tactics like direct mail. So yeah, there are a lot of owners that are passive, and I think sometimes if they dont have good processes and good systems, they do that to their financial detriment, because you can hire a manager to run the car wash and thats fine. Are you looking at scaling your car wash but need some support to make that work? So please read that. JT 32:55And to be proud of what theyve You know, so if they are managing a single location there as a site general manager, then make their site the best site that theyve been to. Or what are some things that an operator can do, in your opinion, to help kind of create that engagement and that long term commitment from your employees? So, establishing a system and process for everything. If you are considering a specific project and wish to identify the stakeholders involved (Mathur et al., 2007), you should consider those who: Think of an urban WASH project you know about. Because, otherwise, youre constantly in the business. David talks about what he has learned about how to optimize car wash operations check it out!Check out these programs and tools mentioned in the episode:TrainuelJoltKahootMaintain X. David Begin is the Founder of CarwashOS, a content and consulting company focused on assisting car wash owners to optimize their operations. And so, with ours, unfortunately, weve made a little bit of work for ourselves. And if you had a slant one way or the other, we slant towards culture, just because we feel like we can teach a lot of the other things. And if you dont, theyre going to tune you out. And if you have an email or a number that they can reach out to if they have any questions? Bills not going to fit in here. Because what that told me, first of all, is there was a strong enough culture amongst the existing employees, they werent going to tolerate somebody coming in and not following the standards or following the culture. But how do you translate high standards, high customer service, high employee engagement? And it usually, again, were just trying to react to that. So, youve got to make sure if youre hiring a site manager, that they believe in training, and theyre going to execute on training. Its a different animal. And so I think theres some good things that are changing with employees asking why, and it helps us ask why. Thanks, JT. What kind of stakeholder does Saskia represent?, China's One Child policy resulted in an imbalance of males to females in the country. And my management of the process was do it because I told you to do it! What is So, somebody whos only got a handful of units Im kind of taking a few steps back to our conversation earlier, but how do they give somebody a path? So weve got one already written, and well say, Well, based on our experience, these are kind of the best practices that people go through when it comes to uniforms, and making sure they get the uniforms back and making sure people are in uniform. And so, theyll say, Okay, that looks great. And so we just incorporate that in there. And I saw them as my allies; I saw them as my assets. Even though they started day one, theyre still in an interview mode, where theyre asking themselves the question, was the decision I made to come work for this particular car wash a good decision? And I was asked to create a car wash operational consulting company called CarwashOS. ensure involvement of all stakeholders, including vulnerable and marginalised individuals and households, understand their demand for service options and their willingness to contribute, create a sense of ownership among users and beneficiaries. She tried to explain that the scheme would increase the available water supply by more than forty per cent. She did not consider cultural and religious issues relating to using holy water from the spring. How much profit can a car wash make? And so youve got to challenge them with new things, and really put them in a position where they can learn and feel like theyre integrated. Study Session 4 Stakeholders in Urban WASH, are responsible for the project and its different components (including funders, WASH officials from different sector offices, managers, employees, etc. Ill take a look at that. These major players make a direct contribution to the success of the business. Executive Summary. Our Car Wash Business Plan helps you to develop a comprehensive understanding of your proposed business to make a well-informed decision. This could create a better situation for informed decision making and, by using scientific facts about the use of chicken bone char, he may be able to help community members to amend their religious and cultural views. Yeah, we sold three. JT 0:01Welcome to Scaling Car Washes. And so, sometimes its good for all three, sometimes its just good for one, but being able to explain why its good for them, I think is important. And I think thats what a lot of people are seeing now. From 2013 to 2018, the industry achieved a 3.6% compound annual growth rate (CAGR) in revenue, according to an industry report by Grand View Research. Although it can be a challenge, it is important to realise that cross-boundary working has many advantages as well. Each of these groups have an interest in facilities being developed and hence a stake in the project. JT 31:07Thats a great point. Theyre going to kind of do it the way they want to do it, and do their version of it. And Ive seen a lot of operational managers that have three or four screens on their desk, and theyre watching each car wash to see how things are going to see how people are loading, how theyre processing cars. You know, how do we operate as a company? 7 Tips on How to Write Effective Vision and Mission Statements for Your Business Plan 1. It is important to identify all stakeholders from the community including women, children and marginalised people. And you can do things like if youve scored a certain amount then you get a free $10 Chipotle gift card or some other ways, but trying to make it more engaging, which is one of the things that were learning today. Mohammed should be loyal to the society he serves and build long-term trust by openly discussing the problem and the technology options. Because theres really no such thing as a bad employee. How do we train you to sell unlimited clubs? And it was much easier to create car wash number three that was to create car wash number one and number two, but there was a lot of pain associated with it, too. I agree with that. (The methods for stakeholder engagement are considered in more detail in Study Sessions 5 and 6.). Fast forward to today, countless car wash businesses are serving customers around the world. And youre going to end up on a rotation on the treadmill of employees. A stakeholder analysis is a project management tool used to identify the project's stakeholders, issues they care about and how they will be impacted by the project. Which group is likely to include the most marginalised individuals and why? Appreciate it being here. So, very interesting that you kind of went that through that. What is problematic with the way Ms Genet surprised the community members with the scheme? And there was many times in that process I felt like quitting, but thank goodness I didnt. And if they dont, they dont mesh with the culture, then thats just not going to be a good fit. We made a lot of investments along those lines so that our employees kind of had a pathway where they could see okay, in 60 or 90 or 180 days, I can be here, here and here. 32% of annual car wash revenue comes from vehicles washed during winter. So within that, weve got about 150 to 200 questions that well ask a new investor on how they want to run their business. And why are those standards important? You may also have identified stakeholders who are not visible in direct implementation, but should be taken into consideration. Have you considered how systems and procedures can really help strengthen your car wash business and ensure the satisfaction of your stakeholders? home car wash is the process in which people do not realize how much water is being wasted. JT 33:36Yeah, you know, even stepping You know, kind of getting the right people in is always the key. Ive built and sold my own car washes, and as a Sonnys distributor, Ive helped other owners build and operate their car washes. I think exception reporting is really, really important from that standpoint. They can directly impact decisions or successes of an organization through: Sharing their feedback on company decisions or processes Providing continued loyalty or participation Increasing or decreasing financial investment 10]. I usually communicate that its either one of the three stakeholders: its good for our customers, and thats the reason why we do it, and it creates a great experience for them. New approaches to WASH are more integrated and aim to bring different stakeholders together. I see a future for myself. If they dont have those things, which happens with a lot of car washes that you and I have been to over the years where theres no path, right? And then you came into your third site in 2017? Below are the five most common legal structures: 1) Sole proprietorship A sole proprietorship is a business entity in which the owner of the car wash business and the business are the same legal person. David was the managing partner of Wild Blue Carwash in Colorado for 15 years before selling the chain in 2019. How do you manage 6, 7, 8 locations. A new colleague has recently joined your work team and you are asked to explain to them what you are doing and why. ' And so I would always encourage them: always be the best version of yourself because you never know, right? And, you know, it was a little bit more old school. David 13:48Yeah, so you got to have Your management team, as an owner, needs to be committed to a training program. So if they come in, and it just seems haphazard, it seems like well, we have an employee manual. Tommy's Express has been in the car washing business for more than 50 years. We were just told to do it, right? So, thats some of the advantages that the larger chains have is that they make these investments in these systems, and then theyre able to scale these systems. Why is this our policy? They offer numerous resources, including industry news, research, and educational resources. Well, hey, everybody. Sometimes, new stakeholders may emerge during the lifetime of a project. But now, managers are getting all types of reports by exception. 2. Creating a . Its good for you folks, the employees, or, in some cases, its good for the people that invested in this car wash, you know? I need processes. What next? What are the main points you would include in your explanation? But, I hear a lot of good things about Jolt. And so, it took us a couple of years, really. Unless otherwise stated, copyright 2023 The Open University, all rights reserved. And I would tell people, its a lot easier to run six restaurants than it is two or even three, or one. If youre an investor, and youre not going to invest in a lot of car washes, youre just going to have a handful, you still want them to run well. So, lets talk about that. Some stakeholders may support the decisions, while others may oppose them. David 2:29It was three. than skilled workers. Theres a place there, you can send me your name and number and your email, we can connect, or if you want to set up a 30 minute call just to visit a little bit about what youre going through, you can do that on the website as well, and Id love to chat with you. And then how do we train you to be a good tunnel person? And so we had a lot of turnover, and we just had a lot of issues. How integrated to the operations were you, David? But I do think at the core, most people really want to be successful. Here are the requirements to start a car wash business in Canada: You must be at least 18 years old. And a lot of times, they just sort of get stuck, right? However, Ms Genet then faced unexpected resistance from the community, especially from the church because the spring was regarded as holy. You'll also need to think about how you'll market your car . He takes out a loan and builds an automatic car wash later that year. So you can have a great manual, a great documented systems manual, a safety manual, but if nobodys trained on it, its just going to collect dust on the shelf, right? JT 12:55You know, one of the advantages of owning your own car wash and actually working in your car wash is you see it from that level, right? If you get to that point, pat yourself on the back, because thats the result of a lot of hard work that you did in building that culture in your organization. Or theyre not good at training, for example. So, youve talked about training, weve talked about systems and processes. For example, Figure 4.4 shows a school WASH club performing a drama about handwashing for their relatives. I had some other partners that were going to be involved, but like most partnerships, you know, there was misunderstandings on who was going to do what and when, but I sort of decided after two years after building the second one, I said, I can no longer be in the software business. But I was there to take away the barriers, the organizational barriers, and the management barriers, to say what do you need to do your job as well as you can?, Be sure to listen in to hear this episode where David Begin shares outstanding tips! Care is needed to ensure that everyone understands each other and that the information provided by and to stakeholders is accurate, relevant and can be easily understood. But I didnt have a methodology in which to train them, in which to hold them accountable, in which for them to grow as individuals so that they could they could do well. And I didnt have the wherewithal to enforce it. But its hard, right? JT 22:18I think weve started using Maintain X. I cant give a glowing review on it yet. As youve looked at some tools, do you have any advice on remote management tools? Its just a lot easier for both management and car wash operators to look at things. David 34:04Yeah, you just got to I think what you probably did JT, when you were running them, you explained whats the culture here. Making a car wash business plan. If the car wash uses brushes, they usually reach every part of the car and are good for getting rid of dust and pollen. So, if youre going to get a Jimmy Johns franchise, youre going to get Jimmy Johns policy and procedures manual. David 37:05Yeah, weve got weve got our website, carwashOS.com, if you want to go check it out. That person is going to be out quick. And theres been just a lot more intellectual capital behind how do you scale a business. And you just got to sit down with somebody whos probably done it before, like us, and just say, Okay, this is what we want to have, this is what we want to have for our employees. This is what well want an employee to do when theres an employee conflict. The use of water in the case of touch-free car wash I doubt the other employees are going to allow that to happen. The company utilizes a more than 300 point process to ensure every detail is covered during franchise development. There is a new emphasis on the importance of communication and collaboration. Apr 21, 2023 (The Expresswire) -- [127 Insights] " Car Wash Market " Size 2023 Key players Profiled in the Report are [Commercial Vehicle, Passenger Car, Others] most important, influential,. And then theres all types of different methods to do that. I didnt know how to manage people were you. Rs. So when I had my first one, it was okay, because I could just go there when I needed to. The US car wash industry value was $14.21 billion in 2020. You know, some owners, theyll invest, theyll buy a wash, theyll hire a manager, and then theyre kind of passive. But if you look at the number of people who own 300 + restaurants, its hundreds. Because I agree with what you said, which People want to do a good job, right? And Ive got a lot of things I can learn and those skills that Im learning are going to translate into me becoming an assistant site manager, a site manager, or even if I dont stay in the industry, Ive got some really good customer service skills, or Ive got some really good mechanical skills. And theres one way of doing, and it is what Jimmy or John or Jimmy John decides they want to do. It is much better to try to identify any unintended users at an early stage as this will enable them to feel some sense of ownership and reduce the likelihood of future conflict. Representation from all the stakeholders is a priority in a multi-stakeholder WASH engagement project. Consider a family with a disabled child living in an area with poor WASH facilities. The International Carwash Association (ICA) is a nonprofit organization that represents the global car wash industry. 1 Automated Car Wash and Stakeholder Identification Preston Gardner Columbia Southern University Project Stakeholders Dr. Jesse Boyd November 8, 2020 2 Automatic Car Wash and Stakeholder Identification Leveling the field by knowing the key players to a successful project outcome. JT 6:49Listen, those are very common obstacles, right? You are preparing a plan to engage stakeholders in the project. I thought they were lazy, I thought they didnt want to work hard. Anything that youve found thats particularly good, particularly helpful, affordable, right? And its hard when you only have a couple of units. And this day and age is a little different with the workforce, so we do have some unique challenges. Marginalised people are those on the edges (margins) of society who are treated as insignificant or not important. Mobile app as a platform for safe and secure transaction. 1997 - 201013 r. So once you give us a little bit of background on kind of what youve done I gave a thumbnail sketch, but maybe just give a little bit more on your background on what youve done and what youre doing. Car Wash Business Plan Template Written by Dave Lavinsky Competitive Analysis Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter. Car wash businesses have become a need now, and even not everyone has this much time to clean their cars and therefore, they prefer to was their cars by paying someone for this. Some of the key players operating in the global car wash services market include: Zips Car Wash Splash Car Wash These are important strategic institutionsfor promoting community-based WASH interventions. David 36:16So yeah, I agree. ), are negatively affected by the project but may not be in a position to say so, might threaten the success of the project through their opposition or lack of cooperation, could represent the interests of people unable to participate. By involving the stakeholders, they will feel a sense of ownership and responsibility so the project is more likely to be successful and sustainable. David was the founder of Carwash, the podcast and is a frequent speaker at carwash association conventions and events. Mohammed is considering whether he should either: Which option do you think Mohammed should adopt and why? Thats an interesting one. Key stakeholders are those who have significant influence or will experience significant impact. I didnt like running car washes, because I didnt know how to do it. (SAQs 4.1 and 4.2), 4.2 Identify the range of stakeholders in urban WASH. (SAQs 4.1 and 4.3), 4.3 Explain how stakeholder mapping can be used to analyse the roles and influence of stakeholders. And I 100% subscribe to that notion of investing in employees, and I always tell people, Listen, I want you to work for us as long as its a great opportunity for you. Ms Genet is an urban WASH practitioner who has started some collaborative work with an NGO to improve the towns water supply. You have already come across a situation where some stakeholders were excluded from the decision-making process because they were not obvious. The officials from the water resources department (engineers or water supply technicians), those from the health department (community health workers, nurses or midwives) and those from the education department (teachers) would all have different academic backgrounds and varying knowledge which they could contribute to the discussion. Titles/Responsibilities: - Global Category Manager, Car Wash (2005-2010) - Category Manager, Nordic Retail Marketing (2003-2005)