On the go? You must allow plenty of time for a Service to arrive in time to connect with any of our other Services or services provided by third parties. (d) Fee for left or lost Luggage or other items of property: We may charge you a reasonable administration and/or repatriation fee for the storage and return of your left or lost Luggage or other items of property. To get a refund on multi-day tickets, you must have at least 5 day tickets remaining on the card. Call Swift Support on 0345 075 6006 to apply for a refund. (iii) Subject to availability only - 2 medium suitcases may be carried each measuring no more than 70cm x 45cm x 30cm and weighing no more than 20kg, free of charge, instead of 1 large suitcase. (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. If you bought your ticket through a corporate travel scheme, there are different rules. All journeys on Sundays and some on weekdays will still run to Walsall (as service 77A). The goalkeeper could only push away the forward's low strike and Fernandes beat Moreno to turn home the loose ball. Call or get in touch online National Express West Midlands carries over one million passengers every day, making it one of the largest bus operators in the UK. Fallings Park bus garage People can get an. M-Tickets are not available on European Services; Partner Operator means a third party operator who performs the Services as a subcontractor for and on behalf of us; Service means any network services provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach, set out in a timetable published by us (and, unless otherwise stated in these Conditions, includes European Services) and/or Event Services; Special Conditions means any additional or special conditions relating to a particular Service or the way a Service is performed or relating to a Ticket or the method of delivery of a Ticket (including any restrictions as to the dates, days of the week, and times of day on which travel is permitted and conditions for advance reservations of seats) which appear on our website and/or are set out in any notices, offers or publications published by us, or otherwise notified to you in writing (including by email). These Conditions will not apply where you are purchasing a ticket to travel on one of the following services: (a) a service supplied by a Third Party Provider where we are acting as a ticket sales agent for the Third Party Provider. This is the link to make a donation. In emergencies, we recommend that you call the helpline telephone number displayed on your Ticket. (iii) Use mobile phones and other electronic devices considerately on all Coaches and in any Station. For service updates and diversions follow us on twitter. If you cancel your Ticket for your Journey(s) where you have pre-selected a seat or if you cancel your pre-selected seat, the seat reservation fee shall not be refunded (irrespective of whether or not your Ticket is refundable pursuant to the applicable Special Conditions). Condition 11 will apply to any Luggage or other property left by the detained or delayed passengers. And our buses open their doors every two minutes on average.". Some journeys from Northfield will terminate in Hawkesley. * Before you go, please check out our Christmas Brumwish appeal here . Your Local Police; Birmingham LPA; Coventry LPA; . (a) Travel permitted by your Ticket: Your Ticket permits you to make the Journeys and travel on the Services stated on the Ticket, subject to any restrictions or conditions (such as dates, days of the week, and times within a day on which you may travel) set out on the Ticket or in any Special Conditions applicable to the Ticket. Now you can save on days out across the West Midlands with our local buses. Copyright The Student Room 2023 all rights reserved. Different operators have different rules for refunds. (a) Services which are not European Services: You should arrive at the boarding point for your Service (excluding European Services) at least 10 minutes prior to the timetabled departure time for that Service to ensure your place (and any reserved seat) on the Service. You must also make sure you do not leave any of your Luggage or other items of property unattended at any time, including at any Station and including your hand Luggage whilst on a Coach. (c) Wheelchairs, mobility scooters and pushchairs: Folding wheelchairs, dismantled mobility scooters and folding pushchairs/buggies will be carried free of charge in the hold where these comply with Condition 7.2 or, in the case of buggies/pushchairs, they do not exceed 20kg in weight. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. We will not be obliged to make any amendments to an E-Ticket or M-Ticket after booking, except where you can provide evidence (which we consider to be satisfactory in the circumstances) in order to demonstrate that an error was due to our fault or technical error. If you are a customer with a enquiry about using our services, please use the contact points listed above. A community pub has enraged residents after a new firm running its car park began fining people 100 for just reversing on the land. Join the 2023 TSR All Day Revision Thread! None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. Greig Mackay, a director at the Bus Users campaign group, said the issues in the West Midlands were happening all over the UK. You may film for personal or private purposes provided that such filming does not cause, and is not likely to cause, distress or alarm to any driver, National Express representative or any other customer or passenger. Failure to do so may result in the child being required to pay the full fare for the journey on that day. and our selected partners, click 'Accept all cookies'. Local Bus Services | NX Bus West Midlands Or did you send off for it after the inspectors saw you? If you wish to appeal against the Penalty Fare you must do so within 21 days from the day following the date of issue, you must forward your appeal online or by post using the relevant option shown below: Appeal online at www.appealservice.co.uk Appeal by post to Appeals Service, Regus Building 1000, Lakeside North Harbour, Portsmouth, PO6 3EZ. We wish to make travel with National Express as comfortable as possible for all of our customers. (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. This documentation includes: (b) authorisations and permits which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and any required visas, and. Service 6 will still run directly between Sutton Coldfield and Walsall. Or click 'Manage cookies' to learn more. (b) Period for which your Ticket is valid: Your Ticket is valid for travel: (c) Expiry of your Ticket: When your Ticket expires in accordance with Condition 3.2(b), it is no longer valid for travel. Corporate governance policy. What can I do regarding this bus fine? - The Student Room Only one Penalty Fare Notice Reference per appeal can be used. (a) Making a reservation for a particular Service: Where your Ticket or part of your Ticket is not for a specified Service (for example, where you have purchased an open return) you may make a reservation for a particular Service for the return Journey. You can pay your fixed penalty notice here or by calling the national payment line on 0300 1231 481. Revision Struggles?! Find Timetables. If you have purchased your Ticket in conjunction with a discount card, you must take the discount card with you whenever you travel on a Service, and you must produce it with your Ticket for inspection when asked. Please call us 36 hours prior to travelling to check the latest status. We will not be obliged to carry any Luggage which has not been properly labelled. To assist you through the steps in the following payment process, you will need the Notice that has been issued to you. (f) Customers must travel with their Luggage: We will never carry unaccompanied Luggage or other item of property (including parcels) in any circumstances. (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. (e) If you fail to inform us of any errors in respect of any Ticket within the earlier of: (i) the date 2 Working Days after your receipt or purchase of the Ticket; and (ii) the departure time of the Service, then your Ticket will be assumed to be correct. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. You can pay your fine via these methods at any time. All rights reserved. Your Ticket remains our property at all times. We strongly advise that you do not bring large valuable items onto the Coach as hold Luggage. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. See why over 1.5 million users trust Moovit as the best public transport app. It is not their Birthday !! If we take any of the actions in consequence of your bad behaviour specified in this Condition 12 or you are refused travel in the circumstances specified in this Condition 12, we will not be liable to you for any loss, damage, injury, inconvenience or cost that you suffer or incur as a result. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. A Ticket may only be used by the person(s) named in it or for whom it has been purchased and may not be transferred to or used by anyone else. And why? With the exception of briefcases no hard-shelled cases, wheeled bags or hard framed rucksacks/backpacks arepermitted on board for safety reasons and must be stowed in the luggage hold of the Coach. Commuters have been warned of changes to the National Express West Midlands bus timetables across Birmingham, Solihull and the Black Country from this weekend. 76 Route: Schedules, Stops & Maps - Kings Heath (Updated) If you fail to produce the discount Coachcard you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. National Express Group PLC 2023. We may transfer our rights and obligations under these Conditions and any Special Conditions to any other person. (a) Lost and Stolen Tickets: We will not be obliged to replace your Ticket if it is lost or stolen. We shall not be obliged to hold up the Coach to wait for you, and we shall not be liable to you if you miss the Coach because you return later than the specified time for departure. (b) European Services: You should arrive at the boarding point for European Services at least 15 minutes prior to the timetabled departure time for that Service (or within such other period as may be stated in the Special Conditions applicable to your Ticket) to ensure your place on the Service. (c) Effect of late arrival: We may give your place (including any reserved seat) to another passenger if you arrive later than stated in Condition 6.6 (a) or (b) (as applicable) or you attempt to board your Service at a different location to that booked as your departure point, in which case you will be considered to have missed the Service. (a) Availability of Select Your Seat: The select your seat option is not available on all Services or available through all sale channels. Help and information | NX Bus West Midlands We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. (Image: Transport For The West Midlands (TFWN).) Should be booked as Children. Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. Without prejudice to the foregoing, to the extent that we are found by any competent court to have any liability to you for any act, omission, negligence, or default of any Third Party Provider then our liability to you shall be as if we had carried you on and subject to these Conditions and that Third Party Provider were our sub-contractor. As always you can unsubscribe at any time. (a) If your Ticket was issued to you in person or by post, then you should check your Ticket as soon as you receive it and bring any errors immediately to the attention of the person who issued the Ticket to you. (c) We will not be liable to you in respect of prohibited items: If you take any prohibited items of property onto any Coach or into any Station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever, including our removal of such items. Replies. Traffic fines and penalties | Your Options | West Midlands Police (a) Travel in wheelchairs: The majority of our Services are now performed by fully wheelchair-accessible coaches which can convey a passenger in their wheelchair in the designated wheelchair space. X4(National Express West Midlands) The first stop of the X4 bus route is Churchill Rd and the last stop is Tesco Express. We therefore recommend that a passenger wishing to travel in their wheelchair makes a booking at least 36 hours in advance of when they wish to travel through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to give us time to carry out these checks. If one adult is travelling with two or more children under the age of three, then only one child will be entitled to travel for free and the other children will qualify for a Child Ticket. If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. We are not a party to any such contractual relationship. (a) Connections with other National Express Services: We recommend that, when you book Tickets on more than one National Express Service, you allow at least the minimum connection time between those Services as specified in our timetable (as published from time to time).