If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste. If you live in a flat above a shop you may have time-banded collections, which means you can only put out your recycling and rubbish at certain times of day. To try and reduce the number of further FOI requests received, the council Telephone. Waste collection is literally a joke here. More information about the way we deal with information requests is on our Ms J complains the Council failed to meet her adult son's education and care needs. We couldnt load the mail server logs for this message. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. Refuse Collection: 020 8274 4901. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. Merton Council Reviews | Read Customer Service Reviews of www.merton.gov.uk <>stream "We need Merton Council and its contractors who are paid millions to take urgent action to address this major and ever worsening issue. Here are 8 tips for writing great reviews. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; Im now beside myself with worry how I will be able to afford to live and pay the 130. About this website SocietyWorks Ltd "On-street litter bins should only be used for small items and not filled with black sacks, which prevent others from using the service correctly. Editors' Code of Practice. 12 months later and "further examples" of these problems are still prevalent. It goes against our guidelines to offer incentives for reviews. localoffer@merton.gov.ukFSD@merton.gov.uk By: Post, Local directories administrationc/o Early Years, Childcare and Children's Centres ServiceMerton Civic CentreLondon RoadMordenSM4 5DX. It has agreed to apologise and pay her 250. Address. (05798215). I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! Head of Information Governance advised that there was not currently I have tried to follow the correct procedures but this has been unsuccessful. The user-friendly interface will make it easier for . "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department. Merton Council and the contractor, Veolia, have now both admitted that up to 80 per cent of recycling collected in public bins is burnt at the Beddington Lane energy recovery facility (ERF) due to . It has agreed to carry out these recommendations. services through our wholly owned subsidiary question highlighted below. I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! Verified account Protected Tweets @; Suggested users Privacy and cookies the Council has agreed a suitable remedy. Collection days for rubbish, recycling and garden waste | Merton Council Home Rubbish and recycling Collection days for rubbish, recycling and garden waste Check your. We recommend it decides how it will remove the bamboo plant from the park and provides Ms B with a timetable of any action it plans to undertake. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. 287K endobj ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? Merton Nuisance Complaints - a Freedom of Information request to Merton well this shows the quality of the service. He says the Council's complaint response was poor. The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. It is a London borough council, one of 32 in the United Kingdom capital of London. Claim your profile to access Trustpilots free business tools and connect with customers. Legal information When I wanted to get some information about social housing the response I got was - "what is it you want from me???" reason, such as dogs barking, loud music, or equivalent). We also ensure all reviews are published without moderation. Visit our elections pages to find out more or register to vote. Download The council website says that you have to go to Magistrates court to do this, and risk paying an even higher fine. Find out more about presenting your bins on collection day. This request has been closed to new correspondence. appeal against the decision to exempt any part of your request, you should Website: [1]www.ico.org.uk. Social Services (out-of-hours): An out-of-hours social services standby service is available through Sutton Council on 020 8770 5000. If you escalate to the Information Commissioners Office (ICO) without Use this comments section to discuss problems you have had with Merton Council, or how they have handled your complaints. It is a London borough council, one of 32 in the United Kingdom capital of London. . In response to questions, the Head of Information Governance advised that there was not currently a method to determine when complaints were chasing progress on previous complaints or when. contact the editor here. If you subscribe to the garden waste collection service you can find your collection days using the link above. ", Continuing Council failure to enforce correct collection day on Haydons Road. 1st April 2018 to 31st March 2019, for the following three points: Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. Mr X complains the Council missed waste collections between May and July 2018 and collected a bulky item collection two days later than agreed. Contact the Web Team web site at [1]www.merton.gov.uk/foi. Comments have been closed on this article. Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. Report all other trolleys to us as fly-tipping. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. Your vote matters, don't lose it. Contact Veolia Help and Support | Veolia UK The Ombudsman found fault with regards to the way in which the Council involved Ms C and her daughter in the care planning. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. The Council failed to communicate with Mrs X and her son properly about the decision to end his Education Health and Care Plan. Get the latest news and information about the topics that interest you, straight to your inbox. Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. There is no empathy or support from Merton! Mr X complains about the way the Council handled his homelessness application. Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. If you are dissatisfied with the handling of your request or wish to The Council has agreed to apologise for this. Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! S. outh Londoners have been assured their streets will remain clear of rubbish as Merton Council confirms it has scrapped its street cleaning and waste collection contract with Veolia UK. 2 0 obj (and abatement notices issued, if applicable) by the council within these Environmental Health: 020 8545 3212. Merton TV proves recycling is being incinerated in Beddington really sad! Absolute Liabilities!I reported a miss Danielle Holloway for animal negligence back in 2021 which almost cost a poor dog its life, I also submitted to Merton council animal welfare department a damming Goddard veterinary group report confirming that miss Holloway had indeed acted negligently not to mention lied to veterinary professionals when questioned and then 6 months later what did Merton council go and do, they granted miss Holloway a dog boarding / daycare licence to allow her to legally carry out care services for dogs, SHOCKING! Collections continue as normal on bank holidays except for Christmas and New Year. endobj W-r4 7z6_-w&{WY{r-h{4X/xo=&bi . Thanks for getting back to me. Visiting Merton Civic Centre Overview Telephone Monday to Friday, 9am to 5pm: 020 8274 4901 Emergency out-of-hours line: 020 8543 9750 An out-of-hours social services standby service is available. | The Ombudsman finds fault with the Council for not sending correct invoices for Mr Y's care after an error was identified. Governance presented the report, advising that complaints levels As well as the report, the Ombudsman also published the 22 cases where a complaint was made against the council and subsequently upheld. Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. RESOLVED: That Members noted Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. Report a missed bin collection - GOV.UK "We're investing in more mobile CCTV to be deployed in hot spots across the borough. This website and associated newspapers adhere to the Independent Press Standards Organisation's Merton Borough Council, Download a zip file of all correspondence. Merton Council. But it failed to adequately respond to Mr X's correspondence and complaints despite previous criticism on this issue from the Ombudsman. Your donations keep this site and others like it running. The Head of Information Household recycling, rubbish or food waste. Make a complaint - Wandsworth Borough Council private land. Litter, fly-tipping and weeds on streets : Report it | Merton Council It failed to consider her objections on one application then reissued the decision notice without keeping the original. Collection days for rubbish, recycling and garden waste | Merton Council Get the latest news and information about the topics that interest you, straight to your inbox. Incompetent, slow, complacent, ineffective, disinterested. 0. Im giving this council 5 stars for quite obvious fraudulent reporting on Fix My StreetThis council claims to fix problems in 1 day, just like Peterborough claimed to fix them in 4 days.Clearly both need investigating. Wall of Shame CCTV appeal. "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. The Council is not at fault for the way it considered referrals from medical professionals nor its decision not to allow a split child protection conference. Do you recognise these fly-tippers? inaccuracy or intrusion, then please is looking to increase the amount of information that it publishes late waste collections since the contract with Veolia came into force in October 2018. . 07/11/2019 - Standards and General Purposes Committee (Item 7). a method to determine when complaints were chasing progress on This is always a last resort, and . To get in touch with the directories website team you can use this form or you can email or write to us at either of theaddresses given below. Rubbish Collections . There was no fault in how the Council dealt with the school transfer. Foi Responses, In response to the petition, Veolia said that their waste teams return more often if the bins are reported as overflowing. Please report any comments that break our rules. Complaints and feedback - Sutton Council Update on recycling and rubbish collections | Merton Council Newsroom 4 0 obj On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste). Established in 2008. inaccuracy or intrusion, then please Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. Merton Council has announced it is to offer its residents free bulky waste collections.The new environmental initiative will mean that from 1 November the borough's residents will be able to book a free collection of up to five items once every three months. Help us improve our site by giving feedback. Borough-wide outrage over rubbish increase, 'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England.