We're transforming how respiratory care is delivered in the home to provide comfort, convenience, and the utmost in personalized care. I have been with LinCare for 4 years now. He also confirmed that it won't be any other invoices after the initial month already paid. At Lincare, we are committed to providing quality customer service. My wife had just past and I had things to do that day pertaining to that, as I was walking out the machine started beeping and stopped working. What To Do With Your Old Oxygen Tanks - AED Superstore Blog As always, please call us, email, text or chat if you have any doubt or question about your order before it ships. I do not want this Cathy person to know my personal issue or want I went through. To just let people hang there does not go along with your Own Mission Statement with standards of excellence and care. I am having the same problem, Dr ordered new machine for me, I needed new supplies so they send me the supplies for the machine I had 5 years ago. They have poor customer care and hang up on customers repeatedly, Yes, Lincare is fraudulent. This is not good and once your technician finally arrived he said you had no extra oxygen concentrators This is a life or death situation when I call and need help because their equipment stops working Contact Us. My husband Brian just got Medicare on Dec. 1, 2015 he called Crystal at the Reading, Pa office to order his supplies when she told him that he needed to see the Respiratory Dr. On March 16, 2016 we seen Dr Mariglio in Wyomissing, Pa He put a request in for a new machine and new supplies because my husband told him how he has to TAPE his mask and hose together for 3 months now while he waited to get insurance. For most people, the cost of healthcare is a significant concern. Living alone? Lincare's markups are outrageous because they assume the insurance will pay for everything . Stay far away from this company. And I had to use bottles till they picked up more the next day If this is so, how did I get a new machine last year? Lincare LTC > Products This company has become the biggest $#*! While you may find the information provided on this site helpful, please understand that it is not in any way intended to replace the advice of a physician or medical professional. PAP treatment can help you breathe more easily during sleep, and can help eliminate snoring. The 30 day refund window is counted from the day CPAP.com ships the product to the purchaser until the time the purchaser ships the product back to CPAP.com. however we never recieved a bill. We measure real results based on patient feedback and experiences. Sometime I find new unused supplies on EBay that I could purchase. Horrid woman, dealing with them was always unpleasant. Lincare LTC carries a full range of oxygen and oxygen supplies needed to meet the needs of all residents within your facility. My husband was put oxygen about 5 or six years ago. If you have a choice of vendors run away from this company. This includes a variety of products and devices, such as wheelchairs, nebulizers, ventilators, and CPAP machines. show. I had the pleasure of dealing with Michelle W. Excellent customer service again. Business Profile for Lincare Inc. - Better Business Bureau So when I got in my car I called them back ( I am on oxygen 24/7). For residents with chronic breathing disorders, our disease management programs may help them achieve a higher health-related quality of life. Lincare Pharmacy Services delivers your medications straight to your home when you need them. So i recently got a c-pap machine for my husband. This company needs to not be in business, especially with such vulnerable customers who depend on them. DONNA, I REPLACE THE FILTER BY ASKING MY SUPPLIER, THEY USUALLY ARE VERY ACCOMADATING AND GIVE ME ONE. I am new to Lincare, and I am totally disgusted with the customer service phone lines. Then the mask /hose broke and I'm on day 5 without using it, calling every day without a call back! Our Shipping & Returns Policies | Reliant Ribbon 53 reviews of Lincare "I agree with the poster who said Lincare reps are rude, unresponsive, and the place should be shut down. They do not appreciate nor deserve anyone's business. We reserve the right to refuse to extend the 30 day risk free option to anyone we judge to be abusing it. Join thousands of customers who enjoy the convenience Please note that any product that has been opened can not be returned. If the patient does not have a secondary insurance then they are responsible for the other 20%. Had used the local office with success many times before Lincare . I've been dealing with them for only 3 months and they are terrible. At Lincare, our goal is to help you understand your condition and work with you to achieve your treatment plan, keep your health on track, and enhance your overall health-related quality of life. They charged me $110.00 for a single nasal pillow for my CPAP mask. A 15% returns processing fee will be subtracted from the original cost and a credit for the difference will be issued. They also list the MSRP as $49.00. * *Excluding the following areas: Baton Rouge, LA, Honolulu, HI, Poughkeepsie-Newburgh-Middletown, NY, and Scranton-Wilkes-Barre, PA. Medics were called and responded within 10 minutes and were thankfully able to stabilize her. 2014 Omnis Health images used with permission. We use cookies to understand how users engage with our website. No call 3rd time, she was not in that day but I will get a call back. 23005 my husband left two messages yesterday April 21, 2016 and again no call back ! Lincare Rental Order Form. For larger orders: normally, can range from 48 - 72 ours or longer if production is required. Michell W was very helpful of obtaining my new mask and contacted me about the process when I will be receiving my full equipment,. Please fill out our short form below to help us match you with a unit that fits your needs. Adjusting to life with a chronic disease, respiratory condition or other illness can be challenging. With good equipment and good service. I was a plumber for over 30 years and have driven thru 3 hours of traffic to unstop a toilet in a house that had 6 bathrooms because it was my job. Failure to comply with your therapy may result in you having to pay for your treatment. Most insurers, including Medicare, Medicaid, and private insurance carriers, offer some degree of coverage for durable medical equipment. To avoid this, we make every effort to help you be sure of the sizes and features of all items prior to purchase. I called Lincare and Cindy told me "patients usually figure out where to position the CPAP machine so this doesn't happen. Refer to Company's Terms and Conditionsof Use for more information. Now she told me my acct was inactive due to no activity! Billing number had me on hold twice for 30 minutes. Are they kidding? Horrible! We are considering filing a complaint with Medicare and looking into going with another company if your people do not want to help us ! We offer a wide variety of home health care services that can be delivered at home, as well as in nursing homes and other long-term care facilities. The following billing statement was not only rude & insensitive, it was threatening to damage my credit rating if I didn't pay up immediatelyNo normal thank you for your payment or appreciation of my business, & no mention of my previous 2 paymentsSo I called the customer service line to complain, & was told that the person who sent me those rude letters was no longer working for them, but the man I was speaking to was rude too, so I just hung up, & thought perhaps things were going to get better, now that the troublemaker was gonebut I was wrongIt's now well into March, & I haven't received anything from Lincare, so I'm guessing they are holding all billing activities for another full year, & will likely send me one big bill at the end of the year again. Strive to make a difference in every patients life - every day. It is an investment in your overall health . Claim your listing for free to respond to reviews, update your profile and manage your listing. It wasn't until my doctor called Lincare that the folks at Lincare were willing to believe me and give me a new elbow and new hose. I am not telling you this for sympathy or anything like that only in hopes to understand the situation. On hold for over 20 minutes, then they just hang up on you, or they answer after 20 minutes, take your information and you never hear back. If I could give zero or minus I would. Linking to a third party site does not constitute an endorsement by Company, Unauthorized charges phone call wait time, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Finally had enough, and 2 weeks ago I mailed them a letter to them requesting them to fax my records over to another company. Empty the tanks. This is messing up people healthcare! BBB File Opened: 8/9/1994. Never will use again. Ricky Conner. Our nebulizer therapy delivers medication directly to your lungs so you can inhale and exhale more freely. Lincare never bothered to tell me that the CPAP supplies I was receiving from them (and that they were billing my insurance company for) weren't covered fully, and continued to send me these supplies for a full year and a half while internally keeping track of them (but not bothering to bill me or tell me anything). You just now realized this which means you did not do anything for weeks. Reviewers complaining about LinCare most frequently mention customer service, cpap supplies, and insurance company problems. Oklahoma City ok may 2016 Absolutely unprofessional! Why not have zero Stars because they don't even deserve one. The 30 day risk free mask policy allows the purchaser to return the item to CPAP.com within 30 days of the date we shipped the to the purchaser for a full refund of the product's purchase price less shipping. Leave the valve open to allow all oxygen to drain. I have to order my own Canula now because they said they can't order them anymore. Unfortunately though at the end of March, the CPAP supply center didn't send any supplies. At first I was impressed with Lincare and how they did their best for their clients. I can't imagine this recall business will make it any better (I have a dreamstation). We can be reached by phone toll free at 800-356-5221, text:832-308-2219, or email: cpap@cpap.com. Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. Recently, I spoke with Barb Bly, my account representative who agreed that it was a mistake because the manager didn't send the pickup ticket to the Pay Department. They advertise that they offer CPAP machine repair or rental while your machine is under repair. Use Your Medicare Benefits Today! but eventually, a couple of months ago, I spoke to someone in their billing department and explained their mistake. Learn More. and, : Lincare local didn't call me till after I called the corp office in florida and sent emails to Munich Germany to the parent company. With Zappos, you have a whole year to return an unused product. I called Lincare and spoke with Michelle and she started giving me excuses from its the home office to they did not see it and whatever else. Just because you wear a medium mask in one model, do not assume you wear a medium in another. I can't believe this is what our society has come to. Browse our out-of-pocket services and learn how you can thrive throughout your treatment. Patients with chronic respiratory conditions often feel there's little hope in regaining the quality of life they once enjoyed. Lincare employs strenuous infection control protocols to ensure that your safety and well-being remain intact. What is the return policy for PAP supplies? LinCare has a rating of 1.46 stars from 686 reviews, indicating that most customers are generally dissatisfied with their purchases. No call 6th time, the receptionist said she would do her best to answer my question and call me back. Needless to say, I myself went into a personal tailspin. Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. The driver this morning of your vehicle with license plate Z26781 cut me off twice on the highway almost causing me to wreck both times. Because of my mental illness I was either in bed unable to function or in the hospital during those calls. In OCR's letter dated January 28, 2014 (Notice of Proposed Determination, which is attached hereto), Lincare was notified of the I sent them the 2nd of 3 installments. 10. My sleep clinic simply changed me to a new supplier and I am now very, very happy with them. Look at this company's Google reviews and run as fast as you can to another medical supply company. Products used:Resmed CPAC and Airfit Full Mask, Kelly Wood went out of her way to help me. So be sure to check with your insurance company first. Thank you for your interest in renting an oxygen concentrator! We're here to assist you whenever, wherever you need us. Contact Us - Lincare Holdings Fortunately, Medicare Part B covers durable medical equipment as long as the equipment has been deemed medically necessary by your prescribing practitioner and meets other required criteria. No call 2nd time, she was on the other line and will call me back. CPAP.com is a family owned and operated business dedicated to providing Sleep Apnea equipment to those who need sleep therapy. Terrible communication and extremely rude employees. Remote Connected Care is a telehealth service that helps physicians identify patient health problems earlier. I purchased a C-Pap machine from your company I believe around 3 years ago from your Visalia California office. When we called lincare to come pick their equipment up the gave us a certain time and never showed up. Stay far away from this company. They seem clueless with any changes. It was a struggle to get the supplies back from the company. A magnet will stick to stainless steel; it won't stick to aluminum. Avoid Lincare at all costs - their fulfillment and billing practices are the worst in the industry. The spirit and intention of this policy is to allow CPAP users to determine which mask best meets their needs. I am writing this only as information for you. Good luck to us I guess. I have contacted my insurance company and was told by them I had to go through the company I purchased my machine from for my supplies. On moving to New York we had to switch to Lincare for her oxygen needs. Never once in two years have they returned my calls. Phone 1-800-877-4910 Email mdINR Information Address mdINR 45 Turner Drive Middletown, NY 10941 Phone: (800) 877-4910 Fax: (877) 222-6580 If you have additional questions about our site, please consult our User Agreement for more information. That was done and AMERICAN HOMEPATIENT said that they would send a request for my sleep study and any other paperwork that way needed to transfer. It's this mindset and hands-on approach that set us apart from others in the home respiratory care industry. Patients following this at-home respiratory treatment can benefit from uninterrupted sleep, increased alertness, and improved cognitive function. No call the next 3 times I called went to the music hold. 2023 Lincare Holdings Inc. All rights are reserved. My son and I had to carry the bottles from truck/van to house which was BS, then he gave me only 1 yes 1 cannula My daughter needed medical equipment NOW. Posting a thorough return policy can help you reduce that percentage and retain more customers. Home - Patient Portal I took me literally hours of trying their phone number to get through to a person, and then several transfers, disconnects, etc. This time I was told to make sure the hose was pushed all the way on. I been ordering c pap supplies for two years. Welcome to the Lincare Patient Portal! i am waiting for a call back from you this morning to become a new customer for a c-pap machine. (Depending on the circumstances of your return a nominal shipping and handling charge may be required.) THAT did not give me a warm, fuzzy feeling. Finally they told me their computer doesn't show any mistake, so I had to make time and take time from my ill daughter, to prove their error. Even worse, I had double paid so many bills already that I had a credit -- and rather than refund me that credit, or apply that credit to their next attempt to double bill me, they simply ignored that credit until I called and asked them to send me a refund check. As soon as they fax that info over, and my new account is set up I'll call them to set up an equipment pick up. It covers the mask with headgear only and does not include other items in the purchaser's order. Lincares data-driven program offers individualized therapy and support so patients can get the most from their respiratory treatment. Finally went into the officethey promised delivery the next day but never showed. No credits, refunds, or replacements will be issued until we have received the products into our facilities and examined them. By exiting our site and going to an affiliate site you are acknowledging these services/products are notprovided by Lincare and will not be covered by insurance. Lincare also maintains accreditation for medical equipment management and pharmacy services. Frequent self-INR testing can also minimize the risk of bleeding and clotting. Lincare shouldn't be in business. Supplies didn't arrive on time, and worse, Lincare will double and triple bill you for the same service; they bill your insurance plan and if the plan doesn't pay immediately, Lincare will write you that your account is past due and if you don't pay within 10 days, they will send you to a collections agency.