I have emailed directly and also numerous times via the contact form on their Website with not even a acknowledgement from them. I have passed on your kind words to Ryan! Your results were late for our flight and we had to use airport tests. Eventually found a TUI emergency number where a kind lady issued new bar codes and then all worked. Following the advice included, take the test using the swabs and the lateral flow device provided. Chronomics, Ltd. After the model has been trained, it can be deployed for inference using just a single click or API call. All Chronomics communications were great, and all testing procedures went very well the day before our cruise. Click here to return to Amazon Web Services homepage, Use Amazon Augmented AI with Amazon Rekognition, Getting started with Amazon Rekognition custom labels. If you could come back to me, it would be greatly appreciated. Not the easiest of firms to contact and thats being polite. Heres a link to it:https://www.gov.uk/guidance/travel-advice-novel-coronavirus]. Very efficient service, very friendly and caring, very informative the furniture specialist were Richard and Liam, highly recommended . If you need to contact us for help, please provide images of your barcode/Kit ID where possible. Date of experience: February 14, 2023. Just use our holiday budget calculator to give you a guide! A year on, I get an email saying that I had been 'subscribed' to a service that I did not receive or want and money would be taken from my account. The Chronomics contact (Ryan S.) was prompt, patient, and extremely helpful in guiding me through . . Pre-departure rapid antigen COVID-19 test for international travel. How to Contact Us If you haven't found the information you're looking for, you can contact our team here. The following chart has the distribution of the confidence scores of the predicted labels for the images. Kindest regards,NiciaSocial Media Department. Kindest regards,NiciaSocial Media Department. TUI Travel Money offers great rates on over 50 different currencies worldwide, with no commission. We can assist you in many ways when you visit one of our TUI Stores. Clear instructions please. View Your result may not come in at the same time as others who've submitted . "Probably about the worst (experience) ever because there is absolutely zero contact from them. Search. With the increase in the number of tests and users, it quickly became impractical to manually verify if the reported result matched the result in the picture of the test. I'm so sorry to hear of the issues you have experienced, and can assure you our intentions are to always give the best customer experience, and I am sorry this hasnt been the case in this instance.I can confirm, looking at your recent contact with us that the issue has been rectified, however I have sent you a follow up email with further information regarding the circumstances of your query to help you further.Wishing you all the best. Please do not hesitate to contact us if we can help with anything else.Kind Regards,Ana. No credit card required. Search. And it is still a really difficult process to contact anyone. Find out how we combat fake reviews. All rights reserved. Chronomicss platform enables providers to seamlessly implement at-home diagnostics at scaleall without sacrificing efficiency or accuracy. why isn't the testing done the same way as NHS, so much easier as I don't have a smart phone. chronomics.com Help Center. Disclaimer. I then sent the tests back (unused and tracked by the Royal mail). Others Named Tom Stubbs. Close. Contact Us; chronomics.com Help Center. Chronomics Corporate Headquarters, Office Locations and Addresses | Craft.co This significantly accelerates the process of training and deploying a computer vision model, making it the primary reason for Chronomics to adopt Amazon Rekognition. Biology + Technology = Chronomics and a bio-infrastructure future. A REAL person would have been so much more reassuring but there was no live person helpline!! "It feels like they have stolen my money and done a runner.". When TUI holidays are not available, we will sell other well known Brands. Find contact details for 700 million professionals. Pashmeen Mistry is a Senior Product Manager at AWS. Contact information (email address, postal address, telephone number) Log on credentials when you create an account with us (e.g., user ID, password) Sex assigned at birth Date of birth and age in years; Your physical location in terms of city and state or province and country; Type of diagnostic or wellness test prescribed for you or sought by you Cancel Update. Are your Covid-19 tests authorised by the UK Government? "Lateral flow test for our return journey was delivered in the post two days before we left the UK and we brought it with us - its all been very easy and well organised," she said. I'm so sorry to hear of the issue you had when trying to locate the barcode. Eventually I changed my PW and then the computer allowed me to proceed and complete the whole process. If you need anything else, please don't hesitate to get in touch with our team here: https://help.chronomics.com/contact-us and we'd be more than happy to help! When TUI cancelled the holiday, because the destination was still classified on the amber list, the single mum tried in vain to stop the tests coming. Cookie Notice. Ours arrived yesterday for a Sunday flight. Checking out your company online I found the same story from many other customers of yours. It was stated barcode would be on box of covid test. It wasn't. Perform this action on the Google Chrome browser. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. Mobile Number (***) ***-**** Engage via Mobile. 10 August 2021 at 9:27AM in Coronavirus travel help & info. I had to email their support email as the contact form doesn't have the appropriate options to select. If you are sure you are entering the correct information and are still having issues registering your test, you can get help by contacting us using this form and provide images of your barcode/Kit ID where possible.PLEASE NOTE: Your test needs to be registered before returning it to us. This may look different depending on the device you're using, please select an option below:Instructions for computer/laptop usersInstructions for mobile phone/tablet users. Working out how much spending money to take away with you can be difficult. We hope you have a lovely Christmas and wishing you all the best. Chronomics was founded in 2017, by five friends from scientific and technological backgrounds. That's great to hear that Ryan gave you fantastic service! (If this link is not shown here, the photo upload was successful): Step 3: Continue the registration process from the screen pictured below: Step 1: From your homepage, click on 'Covid & Immunity' in the bottom left of the page: Step 2: Then find the 'upload photo result' link under your registered test. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. HQ Phone +44 7970727222. Hi Brian, Thank you for your feedback. Founded in 2017, Chronomics, Ltd. is a UK-based biotechnology company founded on the use of . Chronomics does not provide medical advice, nor directly administer any diagnostic medical tests, prescriptions, or other healthcare interventions. I purchased the lateral flow tests. 18,070 likes. 1 St. James Ct, Norwich, Norfolk, NR3 1RU, United Kingdom. He enjoys providing technical and strategic guidance to customers and helping them design and implement solutions on AWS. Start your journey today. I'm so sorry to hear of any issues you had whilst trying to register your test. Rocketreach finds email, phone & social media for 450M+ professionals. ATOL protection does not apply to the other holiday and travel services listed on this website. Anyone can write a Trustpilot review. Hi David,Thank you for your feedback. Except as prohibited by applicable law, the services, bio-infrastructure, test kits and test results that are made available through or via Chronomics are provided as-is and without any warranty, representations, assurances, or guarantees of any kind whatsoever, whether express or implied (either in fact or by operation of law). Ali Green from Northampton was due to fly out to Zante only for TUI to cancel his holiday, meaning he no longer had a need for the amber package. Quick results within minutes. However, the mechanisms by which DR interacts with the aging process to improve health in old age are poorly understood. very frustrating. Use our handy store finder to discover your nearest TUI Store. The discarded predictions can also be routed to a human in the loop using Amazon Augmented AI (Amazon A2I) for manually processing the image. Chronomics is funded by 3 investors. Were specialists when it comes to our products and the Worlds most sought after places, Were enthusiastic, professional and passionate about Travel, We understand every Customer is different and we are able to give you a personalised service to help you find your perfect holiday, Book your dream holiday; from beach escapes, City Breaks, skiing holidays, weddings, UK breaks, Tours or Lakes & Mountains getaways we have something for everyone, Were Cruise Experts, with Marella you can sail to over 120 destinations or what about trying one of our new TUI River Cruise holidays setting sail on some of the most beautiful waterways in Europe, Whether you have booked a holiday already in-store or on our website we can assist in answering any questions and queries you may have we can also help you amend your booking, Whether you are travelling for business or for pleasure, we'll make sure you can get the So whether you want to sail around the Caribbean on a Marella Cruise, or travel along some of Europes world-class waterways on a TUI River Cruise, weve got you covered. Please make sure, if there are multiple users, that the correct one is selected at the top of the screen below. DO NOT USE THIS COMPANY. If you would like to get back in contact using the form below, I will personally ensure to respond and provide further investigation after locating your order and contact details. If you need anything else, please don't hesitate to get in touch with our team here: https://help.chronomics.com/contact-us and we'd be happy to help!We hope you have a lovely week!Wishing you all the best. Best wishes, Nicia. We offer a range of travel money services, including foeign currency, our Multi-Currency Travel Money Card and buy back guarantee.