Cci*hotel Reservation The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. Next step is to dispute with cc. Later I got a text and email indicating that my total bill was $146.00 which included a $50+ for a membership. CCI*Hotel Reservations Review - Ccihotel reservations - Ripoff Report We wanted a hotel in Louisville, CO and they booked it in Louisville, KY. We had bad reception on our phone and talking to someone that was a foreign language and didnt speak English very well. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). When I got to the motel, I was informed CCI declined my card. Wyndham took the reservation from CCI Hotel Reservation so they should get the money from them. It looked very much like I was dealing with Days Inn. so now I am stuck with a 2801.91 charge for nothing. Upon speaking with CCI HOTELS @ 18003271200. I booked a n hotel room at Swissotel Al Murooj Ho DUBAI AX with booking.com and my Hotel room was $ 748.34. BEWARE, they may steal your money also and you cannot get them to give your money back! Im going to take them to small claims court. Theyre a rip off!!! You can also consider using your. When I got to the hotel, confirmation # wasn't a valid # and we had to pay the $60.20 again. Wife booked on line thinking she was dealing with Holiday Inn. In the bill they sent us by e-mail, they wrote: Which I did. Bottom line I'm out $394.46 for nothing. We arrived at the Hilton a hour later. Similar experience to many others here. This will help you avoid showing up to a completely booked hotel with no reservation on file. I have never heard of CCI and hope to never hear of them again. You paid Peter to pay Paul..Peter will charge you. In the process of disputing the excessive charge! This is totally misleading and overcharging any consumer . I called Hotel Values on 10/30/22. This site has been very HELPFUL 1 0 S SeaTTle2022 of Seattle, US During the call, I informed the reservation agent the stay was tax exempt. We go to great lengths to adequately disclose the tax recovery charges and service fees we charge. The customer service rep I spoke to would not answer my questions. Today You gave me C3037566103 cancellation number. Also be sure you have your R# for the reservation or they refuse . I wanted to know (1) what the charges were for and (2) what tax entities the taxes were for. I did not have access to a computer, as I was on vacation. Very true. 1. never use CCI services; there are many others available, 2) insist on full disclosure of fees in advance, 3) insist on a statement of terms and conditions. Three hours later I called to cancel and they said the charges were non-refundable. I made a reservation at a Quality Inn for one night; I clicked on the website for the hotel. Did you just search the hotels name online, and clicked on the first Advertisement at the top and phone them? Please listen to the recording that night about 7: 30 pm involving that haggle I would had canceled in their time frame if I had known they wrongly sent me to a non pet friendly motel which I had asked for. I was just scammed for sixty dollars by CCI Hot-Res through Getaroom. Was referred to this number by another motel chain, thinking I was connected to LaQuinta. estory Send email : Nov 29, 2018 . I declined and am now disputing the charges with our credit card company. Called Capital One and they called the 800 number on the charge and they put us on hold for over 10 minutes - this happened twice and we the agent and I realized they were never going to answer. On Monday, February 6, 2023, I booked a stay at the Embassy Suites Greenville Golf Resort & Conference Center Horrible company with horrible policies. They would not allow me to. I did get thru and talked to someone at CCI and they said it's non refundable. When I complained to the hotel, the manager told me that he had received $53 reimbursement for the room. After I made the reservation, gave my credit card and got the total, I was horrified to find out I was charged an additional $33.00 a night for a "service charge". Googled a local hotel. We live in Canada a random charge for CCI@Getaroom in USD showed up on our credit card bill. . I immediately called the customer service ( that's a joke ) number to change to the hotel I wanted and they refused to do so , that my only choice was to cancel and at that time they told me they would refuse to refund my money , they told me it was Hyatt policy They lied , I contacted Hyatt and they said they have no such policy . © 2023 What's That Charge I was not even in Texas on that date. CCI*HOTEL RES - What's That Charge Suspicious myself of the amount and how it had been charged I connected the hotel and the workers itself could not believe the amount that had been changed. Beware CCI*Hotel Res / getaroom.com Beware - Tripadvisor This complaint was posted by a verified customer. Do you mean you chose to use Getaroom and booked $30 000 or 30 000 Pounds of hotel rooms? When I found out about it I called CCi hotel reservation [protected], after 30 min of arguing and unable to talk to a manager "they are in a meeting", they offered me $15 refund instead of the $61.36 Reservation No. I looked the hotel name/city online, found it clicked on "Website", was brought right to their booking app and booked a room. 10/22/2022 Recently made a reservation at what I thought was Candlewood Suites Hotel in Alabaster, Al. Then I realized after some searching that I was charged $25 per room (2 rooms) times four nights = $200 total. You have two seperate issues - The Service Fee, and you have the whole thing backwards. Your password has been sent to the specified email address. I have a feeling most issues are when people use their mobile/cell and find using google easier than opening the browser option and then not reading the smaller phone screen properly. Unfortunately when I received the confirmation, there was an additional $28 charge which was 30% of the room charge. They charged me 613.85 to book 5 rooms . Terms | BookOnline.com If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. Please delete my credit card, American Express. Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. Hilton brand has its own site so did you think or assume you were on that site after doing an Internet search for the hotels name? At check in I provided my credit card again but was charged for the room again at that time. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). I thought I was booking through the same hotel my company has been staying at like I did multiple times before. The reservation was made within 24 hours so neither the booking site or now my credit card company will provide and relief from this fraud. I'm a Holiday member and have points saved for rooms but was told I could redeem them at the hotel which I thought was odd because I have never done that before. although it looks Greenville , SC 29607 for the period July 6, 2023 to July 10, 2023. Getaroom are about as dodgy as they come, but this wasnt caused by them. We use cookies to improve your experience on our site and to show you personalised advertising. I was informed the refund of the taxes would take up to 7 business days before seeing it posted to my account. Despicable. In Canada. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). This is fraud plain and simple and they should be shut down - Of course, I thought I was calling the hotel direct - they have it rigged so it looks that way. I booked two rooms. Read full review of CCI Hotel Reservations, Make people and Google aware of the practices of this people, Read full review of CCI Hotel Reservations and 1 comment, Fraudulent third party reservation practices, Hotel reservation with a 60% tax recovery. Credit card statement showed a charge of 123.10. Unable to obtain a duplicate receipt with joining their assistance tech's purchase of policy protection, Monster Resorts Group/Monster Vacations Group. Demand the hotel to pay for the drive to another hotel. Capital One is handling this as fraud and refunding my money. Luckily, these institutions caught the intrusions and notified me. They STOLE money from my credit card and did nothing! It happened to me as their fraudulent staff lie to the travelers that they are direct hotel reservation specialists located of your choice thus taking your all infos such as credit card and personal infos. The hotel cant find my resrvation anymore its all a joke. We declined the certificate. I had the same experience with CCIHotel as others posting here. Beware of CCI Hotel Reservations.com it's a total scam. Caveat Emptor. thinking I was talking to the hotel I made a reservation for a four night stay. They came up in the top of google with a local business page. I was charged by CCI Hotel Reservations double the room rate they initially showed on the hotel website (I dont know how they managed to make the reservation from the hotel site). The room was only $70.00 per night. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We proceeded with the reservation, to our chagrin giving him our credit card details. They are a total scam and a fraud. CCI*hotel@getaroom We finally gave up. He said that he found a motel 6 in marysville ca that took cats. What a dodgy lot and a first class CON. My rooms cost me 513.93 . Was browsing web for holiday Inn and by mistake opened phone number for CCI hotels. Did you Google the name of the hotel (+ Reservations) then click on the first search result and from there called that businesses telephone number? They are a TOTAL rip off!! << Prices quotes on the web site may not include all fees and you specifically represent and warrant that you understand and agree that the price quoted on the web site for hotel stays does not include all fees and taxes. Desired outcome: I ask for it they said they would send. I got an email from the hotel asking CCI to refund us in full & sent it to their customer care email. FAQ - Guest Reservations Thats CCI reservations new number or one of their numbers [protected]. - Personal Finance Club He than offered me a 18% refund but never gave me a confirmation email of proof. Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). When I told CCI this was a duplicate charge and I needed a refund, CCI gave me ticket #3605520 and promised to get back to me in 7 days. Allegedly at a 3 star hotel, but the price seemed high for that. There was a charge on my card by CCI Hotel Booking that I did not authorize nor did I know I had been charged $ ***. On and by the way, the room at the Country Inn and Suites was crap. Why did you think you are booking on Priceline? Was charged 529.96. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It was my first time ever booking a hotel online and it will definitely be my last. she told me that i would not be charged and today they charges my account. Avoid this company like you would COVID19. I made a reservation for a room at the comfort Suites 7111 Rancho Mission Drive, Houston TX 77083, Phone number [protected], sometime in June 2018 for an event that was going to be at the hotel from July 27 through July 30, but the event was cancelled and Call the hotel and cancel my reservation. He told me I could not get a refund. got the receipt from Fairfield for the same charges. Double charges for hotel res. I called the CCI 1-800 number and was transferred to the customer service. If CCI knew this was coming I can see why they might not complete the reservation for you. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). How much the hotel gets and how much getaroom take from that is between them. What happened. Travel with confidence at any of our 16 brands and 6,000 destinations and count on us to have everything else covered. At Lago Mar. CCI Hotel Reservations | Better Business Bureau Profile I thought we were talking to hotel directly. CCI Hotel Reservations - cci hotel reservations, CCI Hotel Reservations - charges to my credit card, CCI Hotel Reservations - fraudulent charges on credit card, CCI Hotel Reservations - Rip off hotel reservations, CCI Hotel Reservations - No rooms available, CCI Hotel Reservations - Hotel reservation with a 60% tax recovery, CCI Hotel Reservations - hotel reservation, CCI Hotel Reservations - Hotel reservations. I made a reservation on what looked like the website of the hotel I wished to stay at. This comment was posted by a verified customer. Barbara TIETJE, Cleveland, Ohio. Quoted price quoted by Lago Mar was $3, 300 told me my Paul, my reservation When you booked the room, you agreed a price. BEWARE, they may steal your money also and you cannot get them to give your money back! On my departing receipt from the hotel, the $521.80 charge did not show up. Trip Planning - How to Protect your Travel Plans. Business Profile GuestReservations.com Travel Agency Contact Information 4023 Kennett Pike # 53238 Wilmington, DE 19807-2018 Visit Website (917) 933-5719 Average of 187 Customer Reviews Customer. Similar Charges. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. https://www.bbb.org/us/fl/north-miami/profile/hotel-reservation/getaroomcom-0633-7003995. Redirected from Hyatt Place web site to CCI . > They should have told you about any service charge but if challenged I expect they will suggest this is indicated on their website within their booking terms and your call to their number was from their website so you should be aware. I thought I was making a reservation at a Best Western Hotel, but apparently it was through a site posting as Best Western. We understand the nature of your complaint, that you have questions or concerns regarding our tax recovery charges and service fees. When I checked my cc statement I found that I was charged $216.15 from CCI*Hotel Res AND $167.31 from Country Inn and Suites. Found upon check-out that I had pre-paid. Chevy Chase, MD. Immediately I got an alert on my phone for several charges. They STOLE money from my credit card and did nothing! Hotel Booking Scam - WARNING: Do not use guestreservations.com I did not know their change of plans. (Total We got a hotel reservation for one night in Scottsdale AZ. more, You seem to have JavaScript disabled. I made another reservation with Hyatt directly in the hotel I wanted with assurances I can cancel anytime up till 48 hours prior to check in . February [protected] On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Last updated on November 4, 2022. They took $741 from me then cancel my reservation and still kept my money. She was not aware the site was a scam and typically we have used reputable sites she simply didn't think anything of it booked on 6/11/22 for reservation date of 6/15/22. I called Days INN with them on the line and Days INN confirmed they allow cancellations upto 24hrs of the reservation. Could be 30,000 pesos. Share your photos and videos with others to prove the truth of your words. So, now Im paying for their mistake. Submit a complaint and get your issue resolved. CCI sent me a copy of their receipt. When I recieved the reservation confirmation they had switched me to another Ft. Lauderdale Hyatt Place . ComplaintsBoard.com is a leading complaint resolution website on the Internet. Your feedback is an important part of our community and will help others make informed decisions. On Sept. 3, driving into Connecticut as dusk approached, we pulled over and went online to book a hotel. Less than an hour later, I received the following email. the help desk is totally useless and all I have been aggravation to the max. We immediately went to cancel & notify our cc company. I can't be in two places at one time! Make people and Google aware of the practices of this people. I was told to contact the Hyatt directly and to get the name of the individual I was talking to, then call Cci back with that information and the cancellation would be processed. I entered in CCI reservations online and was directed to the site I'm not the only one I guess. So it is actually the hotel who should not have charged you at time of checkout. You can call or send a short email to the hotel confirming your reservation. Please refund my monies owed to American Express in good will. they want you to buy in to get assistance from their help desk. The amount paid to the hotel in connection with the reservation or taxes may vary from the amount we estimate and include in the charge for the customer. I was not notified the reservation was booked through a third party until I attempted to provide the tax exemption form to the Hotel clerk at the time off check in. Whether you're considering doing business with CCI Hotel Reservations, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. I suggested that I would cancel the room and look for another hotel. A quick call to their 800 # in MANILA, Philippines we were offered $19 off. The hotel says they can't help me and CCI says they won't entertain a refund without the hotel calling them. My complaint though is with the reservation desk. I assumed I was speaking to someone at the hotel since it was a local number. turns out that was just them pretending to be a travel agent. When he asked if I accepted this non-refundable booking, I told him I felt he was pressuring and did not wish to book. What a fraudshould not exist! Totally turning them in to the BBB! The purveyor of our reservation is listed on our September credit card statement as "CCI*HOTELRES [protected] TX." My husband booked accidentally through this site and paid up front, didn't end up getting an email confirmation so when he tried to call and cancel, he could not give them a "reservation number' and from there 1 1/2 hrs later after being transferred over and over again with each person on the other end asking for the reservation number, each one of them said they could not help him bc he didn't have the number to give them. I have also determined I will never book with the Hampton Inn again due to them accepting payment from this 3rd party scam. I was looking for a two night reservation and got online at what I thought was the Days Inn website. "Cool, " I thought, "better than the site's rate." Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum I ask to speak with a manager, i got nothing. > Be very careful of clicking on random web links after doing internet searches. This review was chosen algorithmically as the most valued customer feedback. Contacted what I taught was a hotel only 5 hrs away from me the agent took my information and payment information not telling me that this booking was being done through the US and not the actual hotel when i received my email and invoice of payment thinking only $312.00 was my payment and still seeming a little pricy when I got my visa seen it had been converted over to $422.56 Canadian and plus the $100 hotel fee that was refunded afterwards. I think it should be Make sure after searching online that you check you are on the hotels official website to reserve a room, by checking the website address, looking at the Contact Us or About Us section of that website and reading the Terms and Conditions. They refuse to let me talk to the proper department. STATE SALES TAX $8.81 However, since our rates are discounted, youre still going to save the most money by reserving with us. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). It is effectively they who caused the duplicate charge. Made online hotel reservation for Best Western, Willerby Manor, Hull. The desk clerk told me not to worry about a room charge since I had only been in the room 20 minutes. Dear CCI, on Dec. 30, I made a reservation with what I was made to believe was I contacted the hotel and found they had charged CCI for three nights even though I did not even spend one night. So we paid a total of $1307.98. On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge. This is the version of our website addressed to speakers of English in the United States. Guy at Lago Mar. I want my money back. This review was chosen algorithmically as the most valued customer feedback. Access the headquarters listing for Getaroom.com Contact Information 3010 Lyndon B Johnson Fwy STE. CCI Hotel Reservations charged my card the $104.88 but when I got Share your photos and videos with others to prove the truth of your words. Were you booking pre-paid non-refundable rooms for a large group of people for long stay somewhere and you picked Getaroom because they seemed cheapest? We should have paid $832.96, a difference of $475.02, which the so called booking agency kept. When the charge showed up on the credit card statement the total was way over the quoted room rate. I did not realize I was booking through them. Getaroom: Reviews, Complaints, Customer Claims | ComplaintsBoard on 12/26/19 using a Discover card. 1. I canceled within 48 hours and was charged 2801.91 for 3 rooms we didn't even use. Inadvertently checked the box "accepting terms and conditions" - cc company says their hands are tied.