Does Carphone Warehouse have Blue Light Discount? Complete scam.offered 30 online for my old phone to trade in,sent it off in their prepaid packaging and then heard nothing for a few weeks even though there site says they will pay out in 3-5 days.After chasing up through their useless call centre was told they hadn't received it even though I had proof of delivery.A few days later received 5 into my bank account for my phone with no email explanation or any further correspondence.Will be reporting to trading standards. by the Financial Conduct Authority. Still to date no solution. Ireland Apple iPhone 14 for 42 per month with Unlimited Data. Once youve figured out where you stand on your current deal, its time to think about the network and tariff you want to move to next. Take a look at our 100 verified Carphone Warehouse list >. Does Carphone Warehouse offer student discount? when you purchase a product that is clicked through one of the outbound I was offered 170 trade in alongside 150 additional trade in as part of a Samsung promotion. Carphone Warehouse invested 20 million in the brand amid plans to gain 5-6 per cent market share. Contracts can last between 12-24 months and require that you undergo a credit check before taking one out. Join the 26,531 people who've already contributed. Then comes the most important step: enter your NHS email address. If you cannot see your confirmation email, this could be for several reasons relating to your email account's inbox. I explained how this happened from my fall at their White City Branch, he said I should claim it on insurance. Took out the offer for pixel pro 7 Trade in a old phone and receive 200 bonus payment.They valued the old phone at 40.I filled out another form that needed filled in to ensure the bonus payment.They sent out a box to return the phone this took over a week to come.Then they hadn't included the address label so i contacted them they said initiate another trade in and they will link that trade in to the original one.I waited another week for a new box and return label.I received the 40 after they had received the phone but no trade-in bonus ,heard nothing despite emails.Why has it turned into a hassle Feels like a scam I hope not. If you're unsure of what to do next, let's start by looking at why there's a good chance you are paying too much and when the best time to switch is. Poor customer service.\nI will not be renewing with them in 2 years time. The sales assistant returned to me and said: \"he will take a look at your phone, please wait here\". Its a good idea to time the end date of your old contract with the start date of your new one to prevent overlap. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Hi, Thank you for your review,At Carphone Warehouse & Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for. What kind of backwards way is this to run a customer-facing business. Use your NHS email to register at Carphone Warehouse and verify your NHS staff identity. Get Unbeatable prices on contract phones compared across the widest range of networks at Carphone Warehouse. But you can take it easy because the store will never share your information and you can opt out at any time. NOT ONE member of staff completed an incident form. If you want to cancel your UK phone contract, the good news is you don't have to phone your network provider and listen to their hard sell before leaving. perhaps Ealing? If you are on pay-as-you-go (PAYG) you wont be locked into a contract. The sales assistant asked the manager for assistance, who exclaimed: \"I don't know anything about Sony phones\". Compare Our Best Mobile Phone Deals | Carphone Warehouse . Success! Carphone Warehouse also provides insurance, accessories, and repairs. I'll be filling in a claim with the small claim court next, as I am owed 300 GBP.. Hello. Assistant Manager. Leave this blank if you'd like to publish your review anonymously. Bought a new Samsung in December. The market has always been complex and our aim from the very beginning has been to offer our customers simple, impartial advice while also offering outstanding value. Our free tools make it simple for you to see when Carphone Warehouse is currently open and use our Have Them Call Me Instead tool to contact them. The store won\u2019t do anything they have a don\u2019t give a **** attitude. Your confirmation email - Carphone Warehouse Help and Support Help Your confirmation email Share this Your confirmation email If you ordered online and haven't received a confirmation email When you order online we'll send you two emails The first confirms that we've received your order - we'll send this shortly after you've placed it. The Carphone Warehouse Uk Limited carphonewarehouse.com supplies a number of quality Phone Services items at a competitive price. Any Carphone Warehouse 20 off coupons are available at present? Instead, you can cancel phone contracts with a free text message. (modern), A mix-up seems to have landed our correspondent with a regular supply of unwanted phones. I've had a number of calls on both my mobile and landline. After 7 weeks and countless emails to customer services, only 2 of which ever responded to with standard holding replies, I am becoming increasingly frustrated. A note on my account warning staff not to approve orders to my address without extra checks has had no effect. Bizarrely, they cannot call me back.they're not allowed to make outgoing calls?!?! I have contacted them repeatedly via various channels - phone, e-mail, Resolver, Facebook and most recently via post. Get in touch: emma.munbodh@mirror.co.uk. Are there Friends and Family Discount in the Carphone Warehouse? All rights reserved. Since the ID fraud, Ive had repeated deliveries to my address of phones I have not ordered. As a family we ordered 3 Gogle Pixel 7's on the strength of the additional 175 trade in offer. She added: "If a genuine communication is being sent by Carphone Warehouse, it will always have carphonewarehouse.com in the email address and will feature website links that land on the www.carphonewarehouse.com website. I waited whilst she text the store as she said there was no reception in the store but after a few mins she made a short abrupt enquiry over the phone and confirmed tech support was available in Ealing.\r\n\r\nI got to the Ealing Branch, there were 2 people on the desk, one tech person was tech serving a customer, so I approached the other person, who was free and asked for assistance to which he responded: \"I am going on my break, you will have to ask a sales assistant to help you at the desk over there\". I approached the sales assistant explaining I was told to ask for assistance here as tech support said they were going on their break and not returning for 45mins. Cost 299.99 which they have taken from my card and according to the MyO2 site I have been upgraded.. Free next-day delivery is available 7 days a week to your home, via DPD (UK). But here\u2019s the best part.. when they handed the phone back to me, there are two large cracks in each corner which were absolutely not there when I handed it to them. Yours Sincerely Jim Carphone Warehouse. I asked if they could provide tech assistance, he said \"no, you will have to wait until I return from my break after 45 minutes\". Overall, the Carphone Warehouse is a great place to shop for mobile phones and accessories, and youre sure to have a positive experience. Compare mobile phone deals at Carphone Warehouse. Are there military discount in the Carphone Warehouse? The attack three years ago started in Vietnam and used fairly simple software to find a . They may be different call centres but run the same script bought from each other," Tom added. One person said the call initially came through on 0141 352 8310. 2023 Trustpilot, Inc. All rights reserved. Mirror Money has heard from dozens of people who have received unsolicited calls from fraudsters purporting to be from the retailer offering tariff discounts, early upgrades and alleging that they have won a competition. For all those who preordered from the Carphone Warehouse - which phone and which stage are you at? Carphone Warehouse should be avoided at all costs!I returned a phone to them, and not only did they lose it, but they also didn't cancel the contract. This type of deal is good if you have a phone that you dont use that often or only really need for emergencies, or if your credit history isnt great and you dont want to commit to a long contract. The whole thing became a little less exciting when it explained . Yours Sincerely Jim Carphone Warehouse. IT student who scammed victims out of 185,000 with fake Royal Mail texts is jailed, replicating a similar scam in which people are told to repay tax bills in the form of vouchers, been defrauded or you believe your details may have been compromised, change your passwords, notify the company and contact your bank immediately, Host of celebrities step out in their best frocks at fashion's biggest night of the year as the Met Gala 2023 red carpet is officially declared open, First look at King Charles 'priceless' golden Coronation robes with sweet tribute behind them, Olympic hero Sir Steve Redgrave's harrowing health battle as he breaks silence on diagnosis, Six heartbreaking signs that someone you love is months - or even days - away from dying, Young Leeds fan's father breaks silence after vid of players ignoring his son, 'MINI ME': Princess Charlotte is spitting image of her mum Kate in adorable new birthday picture taken by the Princess of Wales, Woman stabbed to death in broad daylight attack in London, Sky Sports presenter is surprise No.1 choice to replace Jeff Stelling on Soccer Saturday, Lawsuit demands release of Prince Harry's US visa records after drug admissions, Tragic dad crushed in indoor cave 'read poem by daughter' as he lay on death bed, Strictly's Kevin Clifton shares hidden battle as he celebrates 'wonderful five years', Paris Hilton's debut Met Gala entrance BLOCKED by climate change protestors, Subscribe to Daily Mirror and Sunday Mirror newspapers. Hi Anna, Thank you for your review, we are sorry that you have not received your replacement phone, at Carphone Warehouse and Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for.Please contact us via email on trustpilot@currys.co.uk with a copy of the review and also CTP00054 as a reference number in the subject line of your email.Yours SincerelyJim, Absolutely awful. They said that my order hadn't been processed yet and they would put me through to sales who would complete my order. Orders placed before 9 p.m. on Friday will be delivered on Monday. No warning that I have left the 'updated part of their website. At CPW/Currys we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for.I'm sorry to hear that the customer service that you've experienced hasn't been adequate, or that you haven't yet received the money for your trade in. After 9 p.m. on Friday, you can place an order; your order will be delivered on Tuesday. The email id says sales@carphonewarehouse.club so it is now @carphonewarehouse.com . In one case seen on Twitter, the recipient was told her sister had won a new phone. Pay monthly. Yours SincerelyJimCarphone Warehouse. The ICO issued Carphone Warehouse with a 400,000 fine in January 2018 following a cyberattack in 2015. Phone Email. The first thing to do is to confirm you're definitely able to switch penalty-free. Its puzzling that I paid for a Click and Collect that never arrived, and I already paid for it. In July I discovered I was the victim of identity fraud, and had to deal with several companies to resolve issues. Help future customers by talking about customer service, price, delivery, returns & refunds. Does Carphone Warehouse offer 40 off coupons? We know because we check' . Service 7 Value 5 Shipping 4 Returns 4 If you are an NHS employee, you can sign up to the Blue Light Card scheme. If your handset is locked, your phone provider may be able to unlock it so you can use it with any network, but some may charge a fee or only do it after a certain period. Sent the word 'STAC' to75075,and you'll receive a service termination authorisation code, which you can use to ditch your provider. When I tried to get my refund the second time, Carphone Warehouse didnt return my request. Heres a quick refresher on what they offer and who they are good for: With a PAYG deal, you dont get a phone, inclusive calls/texts/data andtheres no credit check, contract or monthly bills. You can use your discount while shopping online or in store. All rights reserved. 2023 HotDeals.com, All rights reserved. It took a kind customer to hand me my mobile phone (which got damaged in the fall. I asked again if she would check in case that was closed too, to save me a wasted journey. I have nothing. Carphone Warehouse said its 69 standalone . Hi there, Thank you for your review,At Carphone Warehouse & Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for. I'd already decided not to proceed with an upgrade directly though EE as they wanted me to pay quite a substantial early upgrade fee which i couldn't afford, however, Carphone Warehouse offered to cover the 115 fee by offering me 15 for the old device and 100 cashback. Is this true or scam?, In another word of warning, Carphone Warehouse said: We've been advised of an influx of scam callers calling to offer non-existent iPhone deals and this is not a call from Carphone Warehouse.. The letter was sent to the address from their website and it just came back as undeliverable! Originally. 16GB 6+ for me but still waiting on confirmation (my order has been acknowledged) As a result, the order was cancelled and delivered on 29/8 (the delivery date was not confirmed). Perhaps you recently made a purchase on the website, or maybe you signed up for a mailing list and the company sent you a confirmation email. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I am not the first person. The refund was due to the Note 7 issues, so they initially told me that they would refund via paper check, but I was mistaken, so I refused. Carphone Warehouse will send you an email with instructions on what to do next. To be clear, you can still cancel over thephone if you wish the text to switch service is merely an alternative way to cancel. We are sorry to hear about the issues you are facing with your port.Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and CTP00046 as a reference number in the subject line of your email. Just\r\nwhen I was about to be given a reference number I was put through to an automated voice service asking 'how my experience was with Carphone Warehouse today'. Never ever again will I use carphone warehouse. nothing back still no phone.. years of insurance paid, excess paid 6 days ago.. Their terms and conditions are next day delivery.. Carphone Warehouse closes Irish business, 486 jobs lost You might want to look at old bills to see what your usage is like. Their payment is also done very fast within three days of receiving the phone or tablet car phone warehouse will deposit the money directly into the clients account. I used Carphone Warehouse to move from EE to Vodafone and also wanted to retain my number - big mistake which has cost me over 24hrs in time and tens of thousands in loss of business.CW did not port my number correctly. Cost 299.99 which they have taken from my card and according to the MyO2 site I have been upgraded. The market has always been complex and our aim from the very beginning has been to offer our customers simple, impartial advice while also offering outstanding value. Apparently I'm not allowed to speak to Voda directly, and can only speak to Currys. They told her to purchase an iTunes gift card of R250 and R500. Unless theyre holding out for a refund, theres nothing you can do because they have a 28-day window. He pointed out a dent and claimed there were also scratches, he said: \"you have dropped your phone and damaged it\". Other orders will be delivered directly to your door, and they will usually arrive within 2-3 business days. You should check if the handset is locked to your network although the regulator, Ofcom, has banned mobile phone companies from selling locked phones from December 2021. At this point Im not sure if continuing fraud is being committed or if its just a mix-up with different parts of the company. All phones, Pay monthly SIM cards, free gifts and anything else over 50 Your order will be delivered by Track your delivery online How long do DPD and Royal Mail deliveries take? 6+ hours spent on the phone to their overseas call centre - completely useless. I was upset and disgusted at his defensive attitude and I told him I was there for the incident report nothing more nothing less! Have you been a victim of this type of fraud? Dixons Carphone, as it was then known, announced the rebrand in May, talking up the merger of four fairly big names in the UK consumer tech space into a single brand. She said yes. You can use your discount across one-off, bulk and subscription purchases of a minimum of 40 spend. "The scammers are awful. ", "Good Evening,\n\n\nI had purchased a new handset over the weekend the handset i purchased was the Samsung note 20 ultra from bradford forster Square.\n\n\nI was served by a gentleman named omar who was polite and professional he transferred all my data from my old phone on to the new handset.\n\n\nHe was so patient and I think omar should receive a bonus for the way he helped me.\n\n\nI would definitely recommend family and friends to come to see omar if we require omar services in the future.\n\n\nKind Regards\u00a0\n\nMr m.ilyas\n\n", "Beware when doing a phone upgrade via their website. A spokeswoman said: "We have been alerted to phishing emails by customers and colleagues and in no part has this activity been undertaken by our business. I tweeted this at @CPWCares (carphone customer services): anyone had any updates ? Carphone Warehouse NHS Discount - 20% OFF - May 2023 We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the.