Some teams, venues, or artists put delivery delays on tickets issued to original buyers. How do I list my tickets as Side View only and not Side or Rear View? Unfortunately if they miss this date, you will need to contact customer support. Great system right ?? I was on hold with customer service for two and a half hours . If you will get credit or a full refund on your original payment method. I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? Privacy Policy. Some people prefer to spend their money on experiences rather than things. Why would seller unnecessarily delay ticket delivery? how do I sell tickets to an event not yet listed? Check out our pick for Best No Annual Fee Credit Card of 2023. Some venues, artists, and teams don't release tickets until a couple days before an event. Unsubscribe easily. I understand you offer guarantee, but I want to make sure I can actually get into the show. All Rights Reserved. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. View complete StubHub Return Policy. Some teams, venues, or artists put delivery delays. They said they would provide a refund and small account credit. Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. Some venues, artists, and teams don't release tickets until a couple days before an event. We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. Mobile app: It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. I bought tickets in November and there was a "delay" in transfer. So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! We value your privacy. How Much Does Home Ownership Really Cost? We are changing the way you register and sign-in to the StubHub Community. Stubhub is a marketplace. Why does Stubhub wait until the day before the concert to send the tickets? Has anyone experienced this? There are still tickets available it is just a very slow process," Smith Tweeted in March. If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. Purchased 2 vip balcony tickets online for $370 for a March 30th concert. Many or all of the products here are from our partners that compensate us. Yes I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. The pit tickets jumped to 400 each. That means when you buy or sell tickets, they are only the intermediary. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Price wasn't my concern as long as I got them for her. So sorry again for the concerns! Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. They have nothing to do with it. I know that the people who bought direct from the venue already have their ticket downloads available, so this seller does too. Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. 08-05-2022 07:20 PM. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. Seems like nothing but questions on this site with no answers. Guess what happened next concert started and seller finally emails the tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. Andy and Christy Carter paid $500 a ticket back in November on StubHub for tickets to Taylor Swift's Friday night show at Mercedes Benz Stadium. It should be when you pay for the tickets then the tickets should be sent . Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! The event is tonight. Or, you might use StubHub to try to score tickets to an otherwise sold-out event. MLB is partnered up with Stubhub's and is fully integrated with them. Easy sales process: I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. For more information, please see our It is recommended that a seller deliverstheir tickets sooner if they get them earlier than expected. On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. Your sale will show as an open order in your Stubhub account. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. My tickets for sale have other benefits that I can't put in listing. The total price I had to pay was $400 for ticket and the fee. I read the FAQ but don't understand it. Bought my tickets 4/6, said they would be ready 4/22. I called an hour before the concert to learn that my tickets were unavailable. Called them and they said oh well, no refund. This is based on when the seller told us they'd have the tickets. Obviously AVOID IF YOU CAN. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I received all 3 of my tickets 2 days after payment at the agreed price. Thanks! I was told 4/11 they escalated my payment and I would get it in 24 hours. Did you find it helpful? This company is horrible and they DO NOT care about their customers. Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! Scan this QR code to download the app now. I didn't go to the show and instead lost more money than the ticket was ever worth thanks to StubHub. If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. This company will not make things right, do not use this site. on tickets issued to original buyers. Make sure to ask the customer service agent to send you an email confirming your refund approval. Sometimes, events don't go off as planned. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. and we would be screwed. How long the refund will take to process. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. until the fall, she was told by StubHub that she would not . Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. I said I sold my tickets already. They (mlb) use this barcode system . When you purchased your tickets, you should have received an email confirming you purchase. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. But when arrived no seats, they said I had general admission standing room only. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. Help! Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. . StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The Ascent's Definitive Credit Score Guide. I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. If I'm scheduling a flight cross country and paying for a room, etc and all I get is a refund, that sucks! After the switch, you will enter the email address you use to access the community in order to reset your password. No. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! "Stubhub is saying they cannot refund buyers because sellers . ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . Reddit and its partners use cookies and similar technologies to provide you with a better experience. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. If StubHub asks you to return the tickets you . Original review: April 16, 2023. I was assigned 2 seats, 67&68. So - that being said - one fear of selling our basketball tickets here on Stubhub is that someone would turnaround and resell them AND that person WOULD list the actual seat #'s. All Rights Reserved. I have sold ticket many times before, this is not my first time, never had a problem. Sometimes, StubHub only allows hard stock ticket sales. Nosebleeds were even more than what paid for pit tickets. If I'm on Disability, Can I Still Get a Loan? It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Not getting your tickets until the day of the event has become more common with venues. If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. "We've been listening to Taylor Swift every time we're in the car," Christy Carter said. I am listing mobile Yankees tickets from Ticketmaster. In most cases, tickets aren't issued until 24 hours before the event. How is that they don't accept refunds, but you also aren't guaranteed tickets? Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. Best Mortgage Lenders for First-Time Homebuyers. With this same logic I could be charged a fee for sleeping for more than 3 hours. i know there is still time but after looking at this sub my confidence is low. 03-25-2022 10:53 AM. 1. is there still hope i will get my ticket? In most cases, tickets arent issued until 24 hours before the event. You will enter your community username and new password and done! . ConsumerAffairs is not a government agency. Provide the information they might require. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. You can always deliver before this date. ook at the 'Ready' date in the order details. If there were, we would look for replacements first and foremost as we want you at your event. The Stubhub site indicated the tickets would be available by December 29th as a mobile transfer, a method commonly used these days. How do I know I can trust these reviews about StubHub? Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Lindsay is the author of this solution article. Re: Why would seller unnecessarily delay ticket delivery? How do I sell tickets that have a delivery day on Ticketmaster? I am in the same boat. Since there is a delivery delay until 45 days before the show date, if I were to sell on StubHub, I wouldn't be able to fulfill the order and get paid for almost a year! They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. Our content is intended to be used for general information purposes only. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale.