We'll forward your request to your local Post Office facility to help locate any missing items. 10:44 AM I dropped off 3 packages at the drop-off counter at the post office (during business hours) on Saturday 11/28. I just had this issue with a pretty sweater I dropped off at our tiny post office and it was NOT scanned. All in all, if you get the USPS Awaiting Item message almost always before youll get the Awaiting Delivery Scan message just know that it simply means that the USPS is preparing to ship your item even if they dont have it physically in their hands quite yet. Their DIADs (the handset they carry, that you sign) records everything from location to the time the package was dropped off. How do you know if USPS loses your package? I dropped off 7 pkgs yesterday at my local p.o. So far, so good. So I went to the same USPS post office today which is Monday around 11am. You can always stand at the window and have them scan in the acceptance while you are there. New seller here. They also have the ability to contact your mail carrier directly so that they can do a physical check for the package if it somehow was lost in the cracks. The USPS Quality Control department throughout their logistics is usually pretty good about avoiding these kinds of issues, but they do happen somewhat infrequently. Combine that with the fact that you can then have that package forwarded to any address you like (including international addresses) and the extra convenience of the US Global Mail service becomes immediately apparent. Please note, sometimes we cannot find missing mail items. All it says is USPS awaiting item. Has anyone experienced this problem before? If tracking is not updated, make sure you have entered the exact same tracking number. After all, that is what really happened. Sometimes it means that the mail carrier has forgotten to scan your package when they loaded it onto the vehicle for delivery, but sometimes it also means that they have not scanned it after dropping it off at your address, either. Am I just SOL here? ya..I feel like we're on our own to find solutions. USPS dropped the ball this season and eBay is going to profit massively at the expense of would-be Top Rated sellers. Some may not cradle until closing up for lunch/closing up for the day. Try it free. I told them the situation and they told me that because the package was possibly skipped during their scanning process, the best thing to do is go to the post office that you dropped it off at and have them try and find it. It didn't scan, it is no where to be found. Sure, tracking that tells you that your package is out for delivery or has been delivered is pretty crystal-clear. 12:47 PM. I have been a seller on eBay nearly 15 years. @ChristmasIsLove The OP said it was today. Msg #305126. The shipment is moving; however, there may be several days between scans if the shipment is going cross-country or moving between countries or territories. The good news about getting the Awaiting Delivery Scan message is that your package is in fact in the USPS system, that it is moving from one USPS facility to the next, and that it is as close to arriving on your doorstep as a package can get before its actually dropped off. The seller then took a week "to get past the post office" and I finally got a tracking number that shows label printed but not actually accepted. Items that are dropped off without submitting them to a clerk might get scanned, or they might not. Their Virtual Mailbox is great to have while on the road. There are a couple of different codes that USPS mail handlers can apply to packages as they scan them. If the problem persists, there may be a problem on the carriers end. The Office is only about 5 minutes from my house though so except for the insane level of crowding I can go there quite conveniently. would consider it lost and you could file a claim, if you had insurance (free with priority mail - up to $50). Most of the time, though, this notification is a great indicator that you are going to have your package ASAP! It is 10 hours since your post . Sometimes tracking scan "mysteriously" don't show up for a few days. But if you call or visit the postmaster EVERY TIME something doesn't get scanned, they will soon get tired of dealing with you and it will start getting done. I wish I read this before making mistake by just dropping off the package at post office. There are many reasons why the USPS tracking system does not work, which we will explain in the following guide. Size and type of container or envelope you used. You can also call technical support at 1-800-344-7779 or delivery tracking at 1-800-222-1811. Look no further! Did you check for the scan only on ebay or also on the USPS site? supervisor about that and she said she has no access to it. Very unprofessional and frustrating. Check your mailbox. - damaged goods If you used a service with a money-back guarantee such as Priority Mail Express, you may be able to request a refund. I think it just depends on your post office. Weather can cause your mail or package to be slower to reach the next station. They are a bunch of thieves at USPS. It will go a long way towards ensuring a favorable feedback rating. So, where is your package? 2023 More shipping tips from your fellow sellers! Privacy Policy. I just checked the tracking info on he web the following Monday evening, 11/30 and only 1 of the 3 packages shows up as being received. . We will also send you periodic updates about the search. It can be a lot of fun to watch your package as it moves across the country before it reaches its final destination. As one of the industry leaders in the virtual mailbox arena, as well as a much more modern solution for receiving packages and mail compared to the USPS options available at the post office, thousands of people trust US Global Mail to help make their lives a little easier and a bit more efficient. At first the lady told me no packages that were drop off will be scanned, but I ask her that I have tracking number, then she told me to use thiskiosk to check with my tracking but still shows only printing label was created but nothing else. Those that have/do . My fingers are crossed these items will eventually be scanned into the US Postal Service system soon. Not real good about putting the flag down after pickup, so I often check "online" to confirm if the carrier has been here before walking out to the road looking for incoming. Make sure you know what you can ship and what you cant to avoid delays and fines. The first is that the person scanning has finished their shift. Yes, this kind of notification (almost) always means that your package is preparing to be loaded on to your local mail carrier vehicle so that it can get to your address that day but thats not always the case. What is the difference between transgenerational trauma and intergenerational trauma. Tracking keeps the recipient informed of the shipments progress. I ship next day on all my items and uphold that standard invariably. you do understand that an acceptance scan doesn't do much except reassure your buyer that it's in the mail. The USPS considers a package lost if tracking information has not been updated in seven days. That's not to say drivers have never done that or haven't stolen packages though. In almost all circumstances customer service (either at your local post office or through the main USPS offices) arent going to be able to help you speed things up either. I am giving it alittle more time, but I would not even be able to put in a claim, since I can't prove that I even dropped it off. Are you marketing or looking to generate more leads?If youre a direct mail marketer, then tracking your mail campaigns is crucial for successful performance. That will "prove that you dropped it off at the Post Office". Yes, itshouldhave been scanned in, and it may have been. I even gave them shipping discount. Welcome to the Shipping board! Just says "USPS Awaiting Item" I shipped two Ebay packages with First Class to my buyers on Tuesday (4/13) and it has yet to update my tracking info. Hi I am anew seller on ebay. Missing Mail Search Requests will sometimes result in an update to tracking scans, but its always best to contact your local post office for an update. On some packages, especially over the weekend, it can take up to three days to show the movement information when I check the Ebay link. Although the post office can enter barcodes manually, sometimes shipping time is tight, and they do not get scanned. I dropped a package off in a drop box outside a UPS store and it never arrived to its destination. For example, its not all that uncommon to get USPS Awaiting Delivery Scan messages when you punch in your tracking information. I dropped a package off on Wednesday, the day before thanksgiving, the postal worker knew I had a pre-paid label on the package, so she instructed me to lay it down on the counter. She has been patient and understanding. Its been 7 days and still no scan. I am losing my status as we speak based on "late shipments". I was out the item, out the shipping. If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: When we receive your Missing Mail search request, we will send you a confirmation email. Thats the number that will take you to the national customer service hotline for the USPS, and theyll be able to better help you over the phone. Below is a list of places you can check the number: The easiest way to get help is to call the USPS service hotline at 1-800-275-8777 for answers and information on any tracking update questions. In all honesty, I cant rest until I know my shipments have been shipped, and entered into the tracking process. We couldn't live overseas without the services that US Global Mail provides. It was priority so I put in for a refund on that label hoping something will happen somewhere with the pkg. The tracking number is located on the USPS shipping label and is updated with each scan. It is nerve racking. So why is not the USPS shipment tracking not updating? It was on camera that USPS picked it up at an authorized UPS store. He said sure. Getting the Awaiting Delivery Scan from USPS could mean a couple of different things, which isnt the best news when you are looking for some clarity or some certainty about your package. I am a nervous wreck. Sure, it would be nice to see the Delivered notification on your tracking information and thats what we are all hoping to see as quickly as possible but this notification is definitely the next best thing. The tracking never changed from label created. Just a little advice to sellers from someone who has been both a seller and a buyer, make sure you stay in touch with your buyer and are responsive to their needs or concerns. I sell mostly on marketplace and eBay and always use prepaid shipping labels through their platforms. The aforementioned package is delivered, but it does not show that status in eBay. You have no control over the USPS and the buyer should understand that.Now, here is what you want to do:Call the USPS and ask for an inquiry into the item (talk to a human, not the automated system). Start at same office/in the same sack/on the same truck, but no scans. Our carrier scans in something like "USPS carrier pick up" with a date & time stamp that appears on the tracking history . Otherwise, it is hit-or-miss. Copyright 1994- just dropping off packages on the counter at your p.o. You will receive confirmation that your search request has been submitted. Now ebay does count "not received by post office" against the Sellerreally stinks on their partsince they do not have work w/the US Postal Service in the manner their sellers have to when conducting businessbenefit of doubt ebay gives to US Postal System. It may be that your package or envelope has already been delivered to your address (or the intended recipient). Worse yet, four months later he's got it listed for sale on his account for double what it sold for. When shipping across the country, it must pass through several stations in different regions and cities with varying weather conditions. If you would like to contact customer service directly its not a bad idea to have this number handy: 1-800-275-8777. NEVER have I had an issue with packages not being scanned as I have in last 3 weeks!! Packages are typically not scanned in for 24 hours or more when they are dropped off and its not unusual for a package to not have updated tracking for 1-2 days even if its moving within the network. Otherwise, register and sign in. During the holidays, USPS facilities are typically at maximum capacity and may experience congestion that results in USPS shipment tracking not updating. Here's a list of common statuses to help you check on your package. They've done a beautiful job managing my mail and shipping needs. If the package is coming from a location not too far away, it may only be updated once or twice before it is delivered. My local post office said most of the time those packages are not scanned. I am calling USPS CONSUMER AFFAIRS number today when they open. Copyright 1995-2023 eBay Inc. All Rights Reserved. I dropped off 7 pkgs yesterday at my local p.o. I am having the same problem with one package that was in a BIN of mail that I dropped off with a SCAN form. So it's obviously not just the OP's post office. When I still saw no 'in transit' I went there to see if i could find out what the heck, and waited online to scan todays mail and she said pretty much ''fuggetaboutit'' . Sometimes, a parcel will scan just fine when it has not been scanned at drop off, so you may find that it simply goes to "in transit" instead of "dropped off; awaiting collection" (or something similar). Not necessarily. Anything is possible. USPS never scanned in a package left in person at the Post office and the customer wants a refund unless I can prove I shipped it (which I can't since tracking only shows "label created". Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 08-04-202111:22 PM Hello. Can I call USPS to see where my package is? Has anyone experienced this before and if so did your package eventually delivered/scan? I travel around the world and US. . USPS is usually very good at sending tracking updates. They were getting lax before Covid-19 went viral and it's only gotten worse. The only 100% guaranteed way is to do what you say you don't want to do: wait in line for 45 minutes to scan 1 bar code. I can't trace it through USPS as they just come back and say they don't have it. Check the boxes on the delivery notice. I have the same problem. It's in queue at a USPS or UPS facility. Also now I have a second item ($200 sale) that was never scanned that was picked up from same location. If you are patiently waiting for something important, its best to contact USPS customer service or visit your local post office for more information. There are a few reasons why your package status may not be updated right away: If you drop your package off after hours, USPS or UPS wont scan it in until the next day. My guess is that eBay does not care that the USPS cannot do their job and are going to use the situation to get those fees back that would otherwise be discounted under a Top Rated Plus status. Welcome to Your New Home: Find Top-rated Newcomer Relocation Rental Services, Get Affordable Help with Moving Costs: Your Guide to Moving Cost Assistance, Efficient Local Help for Furniture Moving Get Expert Assistance Now, Hassle-free Relocation Made Easy with HappyLocate: Your Trusted Moving Partner, Efficient Moves: Top Movers and Packers in International City for Hassle-Free Relocations. You expect to see the tracking info updated online, so your buyers know you really care, but your local USPS office does not scan your package or update the info and your efforts are just wasted. Again, theres often no real rhyme or reason behind when these packages get scanned. They will say they can't provide a "service inquiry" for an item that has not been scanned. This is a problem that theyre still facing since many are still ordering online packages instead of shopping in person.