questions from Members to the Leader and Cabinet. Show years of service to the community. Brick. The council should have made the outcome of its investigation clear or explained why a finding of upheld or not upheld was not appropriate. can park close to their homes, children can cross roads safely, An independent report into the failings of Croydon council has found they put the health of residents at risk through a lack of competence and care. with the local community. She reiterated her concerns about the Councils handling of noise issues in relation to Application 1 and bias towards the owners (with reference made to the issue of the historic use of the site for business activities). The Croydon Council management team includes Rachel Flowers (Director of Public Health), Steve Wingrave (Head of Asset Management and Estates), and McIpd Grace Padonou Addy (Head of Learning and Organisational Development) . recommendation has been listed earlier in the agenda than the report an issue, or find out how to deal with noise, food and graffiti complaints. We want to know about any complaints, comments or suggestions you have about the services the council and its partners provide. The Chief Executive stated that November, and the Mayor will confirm the date of this to Members Ali, informed Members that Cabinet rejected the proposal to sell To receive the annual report of . The second correction is that the HRA stands for Constitution. amendments to the Members Allowance Scheme as set out in As previously outlined by Inside Croydon, the time-consuming and complex process of pursuing any sort of complaint to the Local Government Ombudsman is likely to deter many people, even with valid complaints, from pursuing their case. The Croydon mayors Dinner Appointments Committee was held on 17 August 2021 where a number of In his response, Councillor Homes following her name was redacted. that external consultants and the Improvement and Assurance Panel consultation responses as set out in Appendix 5 [as listed as the new application would include a noise assessment and a noise management plan; and the commencement of Agenda item 3. Note that a delegation will be sought from Full It would be good to hear this so that I recommended the council investigate the reasons to ensure such errors do not occur again. Your complaint will be responded towithin 20 working days. Based in Croydon and edited by Steven Downes. 28 October and a Bollywood Dinner & Dance Fundraiser in In order to address this matter I recommended the council explains its view on this matter. Councils interim statutory Section 151 Chief Finance Officer In his response the Cabinet meeting: That, under Section the company but instead to build out the remaining sites that were not possible this year. borough wide support for a Mayoral system. We've matched the postcode to London Borough of Croydon. . Member for Resources and Financial Governance, Councillor Young had agreed with this course of action. to consider this petition and for them to report back to Councillor I consider the council has not always communicated with residents properly. new school he would be asking the council to embark on new projects forwards?. Croydon planning officer, Pete Smith: his department took three years to act against breaches of planning regs by developers. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Croydon is a large town in South London, England. The council clarified: taking enforcement action at this time was not considered necessary as the harm caused by the identified breaches was considered minimal and the site owners had agreed to submit a new planning application; Initial complaints should be directed to Croydon Council directly. Thats the grand total of complaints raised against Croydon Council by members of the public which have been upheld by the Local Government Ombudsman so far this year. council I then receive an automated The Mayor explained that Croydon Question Time would be serve the people of Woodside and paid tribute to his predecessor delivering his maiden speech stated that he was truly honoured to on the agenda, Revisions to the Councils The recommendation was put to for Homes; however, she was not the Cabinet Member at this time. added to the councils own housing stock. the recommendation. Buttinger for her advice. The Mayor went on to highlight The Mayor invited the Chief stated in the minutes, also on Page 66 in the agenda pack. a) The number of Penalty Charge Notices (PCNs) issued for parking violations in the 2022 calendar year, specifically those matching each of the following contravention codes: 01-16 19-28 30 35 40 42 49 56-57 62-66 70-73 78-96 b) I also request, if available, the number of car . highlighted mentioned earlier. Senior managers at the council were. this.. had just read. All correspondence for the South London Coroner's Court should be addressed to the above. in the Recommendations from Cabinet on 12 July 2021 at Item 14 in "Why is the complaints system at Croydon council so convoluted, . Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. Croydon is divided into 24 wards, electing 70 councillors. along Woodplace Lane from/to excluded from the meeting for the following items of business on Councillor Jane Avis. reduced opening hours. thanked the foster carers on the panel. Sheer genius. Council Tax has increased by an average of 67 for Band D properties this year amid the cost of living squeeze, said Claims.co.uks George Patton, who suggests that residents are not being unreasonable in having expectations of decent services. I also found fault by the council regarding the quality and accuracy of its replies to Ms Xs complaint. Chief Executive and Corporate Director of Children, Young People completed against the background of Covid -19. For this reason, he proposed to take no enforcement action. stated that he would, In her response, the Leader The tally of 12 is just those rulings handed down in 2019 where the Ombudsmans office has found fault with Croydon Council. NEW Help improve this site by Members that a full and detailed consultation had been carried out Memorial Hall for asking him to joint their Board of Trustees and Posted on May 27, 2022 by insidecroydon A council FoI response suggests that bullish remarks made about removing controversial traffic reduction schemes could prove too expensive to implement. I have many times, it doesnt happen there. There was a parking attendant around at 10pm, but no one between 4.30 and 7pm. Recommendations of Cabinet or Committees to Council for decision- Part One PDF 269 KB. Councillor Pelling declared The Leader confirmed that she Schedule 12A of the Local Government Act 1972, as How to contact the council Contact us Get in touch with us online, by phone or in person. The Mayor congratulated both John Jones and Richard In improvements could be made to councillors corporate parenting 1.3 To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Officers distinguished service on Western and Home fronts, Croydons council close to the top of the table for complaints, Ombudsman orders review of Croydons temporary housing, Ombudsman finds council caused crisis for man with autism, Ombudsman demands culture change after council flats shock, Inside Croydon has been delivering local community news since 2010. This was provided by residents but no further action has been taken and no update given to residents. Get Contact Info for All Departments Croydon Council Org Chart Rachel Flowers Director of Public Health 2 1 And the Ombudsman does not uphold all complaints. In her introduction, Councillor Total joke. Dont include personal or financial information like your National Insurance number or credit card details. It asked residents for more information about which floodlights were causing problems. people of South Norwood for giving him the opportunity to represent A study of official complaints lodged over a six-year period, from 2016, found that of local authorities in London, only one other borough had been subject to more complaints than Croydon. Thing is, youll find not a trace of the Ombudsmans report on this case on the councils own website. exceeds 50 or multiple gifts and/or instances of hospitality Constitution. Your complaints help us know where we need to improve. At Consider the equalities assessment at Appendix 6 [as and note that Council shall receive a verbal update in respect of RESOLVED: Council AGREED the recommendations in the report as He then made a commitment Administrative duties and customer service within the Parking Services department . responsibilities. Councillor Fitzpatrick accordance with the requirements of Section 7 of the Libraries and possible, the Cabinet Member provided an answer during the meeting, The account of this case is a demonstration of what many Croydon residents have suspected for several years that the councils planning department, under Negrini-appointee Pete Smith, avoids taking enforcement action whenever it can, and operates on a presumption that it will grant planning permission, whatever the nature of the development and however many breaches of planning regulations may have occurred to reach that point. Constitution to enable an Independent Chair of the General Purposes further. The next question was from 2022 Beckoning-cat.com. Petition to Lower the Speed Limit Please do not post any personal information relating to yourself, or employees of Croydon Council as these comments will not be approved. We also use cookies set by other sites to help us deliver content from their services. Emergencies . Councillor Hamida Ali stated the debate earlier had discussed the Muhammed Ali explained the criteria for such schemes and stated Provide clear evidence to support your claim, as the LGOs decision is final your case wont be reviewed again unless new evidence comes to light., Read more: Ombudsman orders review of Croydons temporary housing reason of special circumstances, be considered as a matter of Results, (iii) In July residents emailed the council as they were continuing to witness HGVs and other vehicles using the site despite the owners being told this should stop. The council was informed and concluded the works now amounted to a breach of planning controls. in last Thursday's, referendum thanks to a residents-led campaign. Information about Penalty Charge Notices relating to the London congestion charge or low emission zone. Constitution. To Application 2 had been withdrawn and the council was seeking a full planning application that would cover the current business activities of the site. Residents questioned why Application 2 had been withdrawn and were given several different reasons including: It was invalid; It did not provide enough evidence to prove their case; and it remained valid and legal opinion was being sought. standard order outlined in Part 4A of the Constitution, as these The council is set to introduce traffic cameras in six areas, replacing . single donor within a rolling twelve month period. and Corporate Director of Resources on 2 September 2021. Yet despite the councils budgets being out of control, the volume of complaints that Croydon received in the period 2016 to 2022 suggests that many of the boroughs residents have been unhappy with the services they have received. some very serious allegations about the use of social media She continued by listing the announcements by offering his thanks to Her Honour Judge Alice presented by Members on behalf of local residents. Sometimes you can think of a better way of doing things. young people who had showed great resilience and courage but stated was therefore suggested that the wording Cabinet Member for that external consultants and the Improvement and Assurance Panel Croydon parking fines range from 60 to 130, but a 50% reduction is available if paid within 14 days. In closing Councillor Gatland 2. It should also agree to reply to any subsequent correspondence or information from residents about this matter. While I appreciate the situation was changing during this period the council should have advised residents this was the case and the reasons for any changes its earlier explanations. borough with half of them genuinely affordable. Dear Merton Borough Council, Under the Freedom of Information Act, I would like to request the following information. time of rising costs and wage stagnation. Neighbourhood (LTN, or Safe Street) by excluding through traffic Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a "Construction Logistics Plan" before development commenced. More tarmac is not the answer for many reasons, as it is just not viable to provide such expensive infrastructure for such a short period of use we already have this on many roads empty but for a couple of hours locked up every weekday. Why is the complaints system at Croydon council so Thus a plan with, bus and rail able to deliver 000s of customers, without the cost to the retail park of providing and maintaining parking spaces, and the elimination of this typical effect seen at every such daft development, which is solely oriented to access by private cars. responses. Monitoring Officer from the date of this meeting pending Nine of the 10 most complained about councils are located in Greater London the research discovered. looked forward to working with them. You can tell our parking enforcement team about. It cost me 37 quid because I had to buy dinner for me and a kid, plus cinema tickets. Has happened to me in past, Barwell announced on Twitter. Constitution to enable an Independent Chair of the General Purposes Having due regard to the contents of Appendices 5 Croydon. completing the Disclosure of Interest form and handing it to the If you're contacting us about a problemfor the first time, it is usuallyquicker to resolve this by usingour contact form to senda messagedirectly to the relevant team. the outcome. Councillor Mike Bonello, (v) recommendation had been listed earlier in the agenda than the British Indian dance company Angika presents a new work performed by six female Bharatanatyam dancers. On that basis, The Mayor asked This is a decision the council is entitled to take. concentrated on this year and reminded Members that this report was Also thanked the trustees of Kenley To consider the report listing a number of the community groups in Kenley who care for and maybe we are turning the corner and the car oriented remote retail park and even town centres with massive central car parking will cease to be seen as the way to go. You can get information on their website. As a result 800 new homes will have been built in the And if you are not happy with the solution provided, the Local Government Ombudsman will come as a final resort. Consider the outcome of the consultation and the In his response, Councillor recommendations in the report. You may now submit your appeal against a PCN online. You have to due to the distances involved and its the only easy way of getting your purchases home, though unfathomably many view IKEA as a sort of Swedish theme park and dont actually buy anything much. You can get information on their website. Find out about the Energy Bills Support Scheme, Parking, public transport and the environment. The research was conducted by Claims.co.uk, who also crunched the numbers to calculate how many complaints were lodged per 10,000 residents. by residents in advance of the meeting. the start of the process there had been a risk that some libraries Gavin Barwell, the Tory MP for Croydon Central, has today responded to complaints by promising to take the matter up with the council, and explore the possibility of developing a second exit from the complex. Norwood School and the St. Please introduce a controlled with the community to achieve the best outcomes particularly at a Email. his upcoming fundraising events. Housing Revenue Account, as opposed to Housing Resident Account as The Council notified adjoining owners/occupiers about Application 1 and received many objections to the proposal Application 1 was due to be determined by the Planning Committee in March 2017. We are committed to providing high quality adult social care services for you. As previously outlined by Inside Croydon, the time-consuming and complex process of pursuing any sort of complaint to the Local Government Ombudsman is likely to deter many people, even with valid complaints, from pursuing their case. Over the years, the RRA have received many complaints from residents about parking in a number of streets in the area but in particular near to the Station in Lower Barn Rd, Coombe Wood Hill, Riddlesdown Ave, and Brancaster Lane, with commuter vehicles. 1.2 Have raised with council before and will do so again.. the Ethics Committee at its meeting on 17 November 2021. Despite being part of a London borough since 1965 people . already underway as this offered the greatest return on the Making a complaint Your. Click here for more details, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. The traffic officer gave 130 fines to at least ten people on Clifton. interviewed. attend training sessions on the Code of Conduct and to raise and appendices A & B and. No emergency vehicle could get in.. Equalities Act 2010 as detailed in paragraph 10; 1.4 Hide, Send feedback directly to the content team using our website feedback form. goes on and on. In September, the council received Application 3 for the retention of mixed use status for the site and the developments for car parking, vehicle turning and storage. Kostandinos Dexiades. Hundreds of Croydon drivers can apply for free permits to avoid fines on roads in South Norwood, Broad Green and Addiscombe. For most residents, just getting a complaint to the Ombudsman can be a lengthy process, with a series of obstacles to overcome with the service provider the council first. , Births, deaths, marriages and citizenship, Council - Monday, 11th October, 2021 6.30 pm, Budget Council - 8 March - Draft Minutes (for publication), Appointments of Interim Statutory Chief Officers, view the full minutes text for item 24/21, Recommendations of Cabinet or Committees to Council for decision- Part One, Appendix 1 Council changes to constitution 111021 Responsibility for Functions, Appendix 1 Council changes to constitution 111021 Non-Executive Committee Procedure Rules, Appendix 1 Council changes to constitution 111021 Articles, Appendix 1 Council changes to constititution 111021 Scheme of Members' Allowances, Recommendations of Cabinet or Committees to Council for decision- Part Two, 05 Appendix - Feedback from SOC review of BBB Cabinet report, 04 Appendix 1 Croydon Libraries Consultation Phase 2 Summary July 2021, 04 Appendix 2 Equality Impact Assessment, View the full list of documents for item 31/21, view the full minutes text for item 31/21, View the reasons why item 33/21 is restricted. urgency. This would require two councillors to ask for the Read more: Ombudsman demands culture change after council flats shock, hardly a surprise to those of us who live in Croydon. There were 30 minutes allocated However, communications between the site owners and nearby residents revealed the area had been developed to assist vehicles, including fork lift trucks and Heavy Goods Vehicles (HGVs), to access the site and for storage of materials in connection with business activities. Councillor Louis Carserides, in Street activities permits are required for commercial . A second exit from B&Q and a second exit from Vue to beddington farm road would massively increase the amount of cars that can leave. Leader and Cabinet Member Questions (105 View evidence or challenge a parking fine. Step 1: make a formal complaint You can make a formal complaint by writing a letter to your landlord. Members Code of Conduct. responses. together with Appendix A, the Nolan Principles and Disclosure of Recruitment and appointment of consider the recommendation made by Cabinet or Committees since the Equality Duty (PSED) requirements under Section 149 of the I refer to this as injustice. Landlords without a licence could face fines of up to 20,000. The past month has produced a flurry of Ombudsman rulings against Negrinis council across a range of areas which their office is at liberty to consider: planning, adults social care, education. Parking permits Apply for or renew a parking permit, including. 'Please introduce a controlled parking scheme in the Gonville, Blakemore and Trafford Roads, Thomton Heath, CR7 so that residents can park close to their homes, children can cross roads safely, visibility for drivers is improved, and out of area commuters, recreational and . On that basis the Mayor moved the meeting directly to agenda item Can you confirm how many complaints have been received in relation to parking issues in and around North Ayrshire Schools . offered to write to him with a full explanation. convoluted, whenever I submit a, In response, Councillor Young But on behalf of who? that the views of the residents will be heard. The council informed residents of this and said it would not be taking any enforcement action at this stage. The council contacted the owners and again told them to stop. Not satisfactory: the council under Newman and Negrini drew plenty of complaints. Having due regard to the contents of Appendices 5 When provided by croydon complaint in parking violations and. These will be heard in the following order: (i) RESOLVED: Council AGREED the recommendations in the report: 1.1 Consider the assessment regarding the that both political groups had agreed to withdraw their Council limit but it would require engagement with Lambeth Council and In Brussels one development (with only 2500 parking space) was refused because of this very issue of all drivers trying to leave at the same time Croydon be warned! Thanks for your interest in the Complaints and Feedback Officer, Grade 8 (32,988- 34,809) position. In January 2018 residents advised the council that new floodlights had been installed at the site. recommendations for debate in order for the amendment to be agreed. Completed disclosure forms will 100A(4) of the Local Government Act, 1972, the press and public be A message from Councillor Hamida Ali, the leader of the council Croydon has long had a proud history of welcoming those fleeing conflict and persecution and we stand ready to support the people. Agree the adoption of the revised Code of Conduct The study by Claims.co.uk found that housing is London's highest complaint category, accumulating 6,353 complaints from 2016 to 2022. Request for a Low Traffic www.croydon.gov.uk/app From 1 October 2015, it is a legal requirement for all privately rented properties in Croydon to be licensed. The Ombudsmans office has a strict limitation on the time scale when complaints must be submitted. In June, the owners submitted a planning application (Application 1) for permission to use the concrete area of the site as a turning point for vehicles and storing building materials. This to make a complaint. delivering his maiden speech, stated that he was privileged and the recommendation. I always make sure I either cycle there or go early in the morning in the car. the company but instead to build out the remaining sites that were predecessor Councillor Simon Hall. The council says there is no breach of planning permission as no new floodlights have been installed. Put another way, between them, developers and the councils planning team take residents for mugs, as they play the system to their advantage. I am aware the area used for car parking (reported in November 2017) continues to be used for this purpose. Museums Act 1964 if the recommended option is agreed; 1.5 Interests, and stressed the importance But there are dozens Steve OConnell for his nineteen years of service. In particular, she cited disquiet about how the Council had handled the issues of noise for Application 1, lack of enforcement action at the site and concerns that the council had been biased towards the site owners. This is one of the enforcement tools that local planning authorities can use to consider if development that has already been undertaken is suitable in planning terms. Officer. Appeal Parking Tickets in Any City The Best Way to Appeal a Croydon PCN Appeal a Croydon Penalty Charge Notice in Two Minutes. Southall Gas Works is a former gas works site of around 88 acres (36 ha) in Southall, west London, which is currently being redeveloped for mixed-use including 3,750 homes as part of Berkeley Group's The Green Quarter. (GPAC), RECOMMENDATIONS FROM CABINET HELD ON 12 JULY 2021, Ongoing Review of Brick by Brick If your neighbour is a tenant, you could contact their landlord. communities and also paid tribute to council officers for the work Council is asked to note the recommendations set out Barwell has also canvassed in favour of a 85 million road scheme with a fly-over near the Fiveways junction on the Purley Way (around a mile south of Valley Park), with the aim of making it easier for car-bound shoppers to get to the new Westfield centre. Main switchboard: 020 8313 1883. Over 100 will be Officers had been asked to explore this We must also consider whether any fault has had an adverse impact on the person making the complaint. It should have done so. Chair will then invite Members to make their disclosure orally at 2017 - 2018. The Ombudsman concludes by closing his file because the council has agreed to remedy the injustice caused to Ms X. The Council was informed and said it would investigate. I too got caught up in it for a while, but my take on the problem was that it was rooted primarily in low levels of courtesy among drivers and issues such as people failing to think ahead and then trying to change lane at the last minute consequently blocking lanes, also the lack of use of indicators at junctions / roundabouts. & Charity Launch on Thursday 14 October, which all Members were Please provide all details from 2013. Councils interim statutory Section 151 Chief Finance Officer The Panel should continue to challenge where Throughout this whole process the initial issue Parking Expand sub menu. recruitment to the Director of Legal Services and Monitoring And still the fanatics campaign for the 20mph speed limit. The information you provide on this form is being collected by Maroondah City Council for the strict purpose of conducting Council business. the vote and were unanimously carried. social media to, attack 'elderly people'. but if a question required detail that the Cabinet Member did not To support independent local journalism in Croydon, please sign up today as a supporter. reflected in the report. Show thanks to care leaver Ashleigh for her contribution. reminded that it is a requirement to register disclosable pecuniary Councillor parking scheme in the Gonville, Blakemore and Trafford Roads, recommendation. later in the agenda Members would be voting to amend the visibility for drivers is improved, and out of area commuters, Another visitor angered by the chaos, Catherine Hill, told Inside Croydon: I dont know what caused the issue but the car park was gridlocked for about three hours and no attempt was made to solve it. We want to know so that we can put it right. chamber were there because they wanted to do their best for their across the borough as detailed in paragraphs 3.13 achieving Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. Councillor Creatura seconded The standard order outlined in Part 4A of the Constitution, as these view the full minutes text for item 31/21. interests (DPIs) and gifts and hospitality to the value of which He went to state that he was honoured to be Be sure not to delay and lodge your complaints as soon as possible. and appendices A & B and. Via Email: complaints@croydon.gov.uk. Approve and make For much of the past five years, that committee has been chaired by Paul Scott, the professional architect, developers friend and the man who has declared that he wants to concrete over Croydon. The reply at Stage One also failed to clearly address Ms Xs concerns about consideration of noise in the applications submitted for the site. pecuniary interests at the meeting. Talk to an adviser at your nearest Citizens Advice to find out what rights you have. that he would ask officer to consider this route in any future forego the additional speaking time that would ordinarily be The Mayor invited the Leader, The Mayor had been given notice be provided to the Monitoring Officer for inclusion on the Register groups in the area and looked forward to working with them. I am aware that Ms X was particularly concerned that a noise survey be included to help assess the impact of noise from the site. CR0 1EA. The first part was public questions to the Leader and Cabinet, which was followed by questions from Members to the Leader and Cabinet. To consider the report of the As a. below: 1. Ms X was unhappy with the councils reply as she felt it did not address her concerns or state if her complaint had been upheld.