If your purchased plan includes call recording we will supply you with a username and password to the connect portal. 28-09-2018 If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct, Having found that my Grandchildren had been using my phone for International Calls and racking up a large bill , I contacted your operator to reinstate a cap on calls , Friendly and helpful lady who sorted the situation with no fuss . Companies can ask for reviews via automatic invitations. When you are talking and on the move, your phone needs to switch between signal masts, this generally happens smoothly, however, sometimes your call can disconnect. If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. 95MB for a TV show and 570MB for a film. If you are using any perks through O2 Priority, these will also be cancelled. She managed to shove my problem in few minutes. This can be done by accessing the desired mailbox and then pressing 0. on Bismark Want to take your current mobile number to a different network? Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, No more calls dropping out. Cancel your contract We are glad to hear that you received all the help you needed. Kacey was really helpful with addressing two of my issues with new contract and new sim card. I made the call about S P TwoDeal alerts which were costing me 1.50 a time and also about my high billsSpoke to a very nice and helpful lady which resolved the problem, Thank you for leaving us a review. - edited Double check that you are connected to the Wireless Access Point (WAP). 13:17, on . I spoke to Kate about paying my bill and sorting my direct debit out She dealt with my query excellently and promptly and put me through to other colleagues who also sorted my query out, Hi James, we appreciate you providing us with your excellent feedback. customer Requests made after 4 pm or on a weekend or bank holiday will be completed within 2 working days. Terrible service and I cannot wait to leave this company. So things were out until about mid May. More importantly, Aerial Direct has given us the service they promised and I know I can contact them if I need help in the future. You can check your network on our Network Status Checker tool, seeing both your current coverage but also planned improvements. I immediately contacted Aerial to ask about cancellation rights but they said as it's a business contract and there are no cancellation rights / cooling off period. We will advise you and send you a replacement SIM card. Line rental for the portion of the month you used your device before your disconnection date They have managed to get phones unlocked within a day when people are having problems. Madeleine Lock Person on phone very understanding and helpful, got everything sorted very quickly and offered a way to help with the nuisance calls I keep gettingso relieved. Anyone can write a Trustpilot review. For more information or if you require assistance please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. First, You Gotta Call DirecTV. 08043921. Trust for them I am not a difficult customer to deal with bless you thank you all. 3 days ago. Compare our phone and broadband packages online. 5 days ago. Not receiving calls? Hopefully we can all help you with this one, on Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, She's a young lass and 750mb of data doesn't last her 2 weeks. No help whatsoever and Im stuck in a business contract as a consumer with no where to go. At Aerial Direct we will make sure you are on the perfect tariff for your needs, however, if you do have a busy month(s) and do end up using your data, we would recommend either upgrade your tariff to a larger data use or buy a one-off data bolt-on. Essentially, VoIP is making and receiving calls through your broadband/fibre connection. 28-09-2018 14-07-2020 Which means our customers can get on with doing business whilst our proactive experts look after the infrastructure they rely on. Reply from Aerial Direct 5 days ago Thank you for leaving us a review. Apps, games and music PAC code: This is nothing short of robbery. All rights reserved. If you're trying to learn how to cancel DIRECTV, the satellite giant doesn't make it easy to figure out. Find out This is why we are proud of our 98% customer satisfaction and 90% retention rate, We are trusted to provide award-winning communications solutions and services for over 85,000 businesses, from tailored mobile tariffs to reliable phone systems and superfast connectivity, The News Business Excellence Awards Get easy access to all the info about your account in one place. A Wireless Access Point connects into the back of your router through an Ethernet cable and allows for greater signal coverage and control of the connected devices. Editor, Marcus Herbert, https://forums.moneysavingexpert.com/showthread.php?t=5917527, "Over a year later in February 2017 they started cold calling and pressured her into agreeing to an extension on marginally better terms. If this is to be paid by Aerial Direct a copy of your bill containing your Early Termination Fee will need to be sent to us at Freepost Plus RSUU-XBKZ-CLZX O2 Business Accounts Aerial Direct 1 Barnes Wallis Road, Fareham, Hampshire, PO15 5UA, England. Think its to do with your wireless signal? On your start date, just set up your Wi-Fi router, connect your devices and start enjoying your connect broadband. We look forward to welcoming you to join us at Aerial Direct, an award-winning mobile solutions provider. Call recordings can be obtained by single calls or an entire archive of the last 21 days. The assistant that dealt with my query was very knowledgeable and helpful. Please be aware that by generating the PAC or STAC code you could incur an earlier termination fee. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct, The call handler Charlotte listened to my request and questions I felt comfortable talking with Charlotte and we were able to agree on a suitable phone and monthly payment. Aerial Direct are proud to have implemented ISO 27001 and ISO 22301 to ensure our customer data and Network load and congestion can also affect this. business processes are adequately protected from information security and business continuity risks. 4 days ago. Six months or so before contract end. 16:53. As @jonsie says it will be helpful to so many others who have been mis-sold a contract by Aerial Direct. Experiencing connectivity difficulties? You can upgrade your handset at any time using our Refresh product, please fill out our simple Webform or call us on 01329 558 558. We are incredibly proud to take the winners trophy for Best Mobile Solution and Service Provider at this years Mobile Industry Awards 2022. You can access your mobiles voicemail through a landline by dialling your own phone number; when the answerphone starts press the * key and then enter your PIN number. If it is a particular number that cannot call in, check that they are not on the blacklist directory. Enhance communication, increase mobility, and optimise productivity for your team. Please visit our online guides to understand more about Wireless Access Points. everything thats going on at Aerial Direct. 4 days ago. Here are 8 tips for writing great reviews. You do not want to keep your current mobile number your new network provider will give you one. Tail right, part number 45668. So further to my post above, I didn't update in a while because before my subject access request to o2 was delivered (takes up to a month) and just before my 8 week complaint deadline to go to the ombudsman, the whole of England went into lockdown AND I caught covid-19 and was ill for 6 weeks and ended up in hospital. If there is still time left on your existing mobile phone contract, you may be told you have an Early Termination Fee to pay when you request your PAC code. Recently, she received another call from Aerial, when she was least expecting it. Speak to one of our advisors to find the best solution for you. Cox: Up to $120. If you find that your SIM or handset has become locked please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Aerial Direct, the largest direct business partner of O2. 08043921. Yes! I was given a very clear explanation for the rise in cost and how to avoid it when I travel abroad in future. - edited Shame as I have been with them for over 15 years. 13:25. 05-10-2017 What they do should be illegal if it isn't already. Arnold Greenhalgh .p.s. You can then set different kinds of forwards from the phone. Sample 1 Sample 2 Sample 3 See All ( 11) Save. Since I went ahead and requested my call records, as is my right under gdpr, aerial direct put in my notes "customer has requested to close her complaint" and they closed it! Text to switch For a PAC, text PAC to 65075. Hi Melissa, thank you so much for your excellent feedback. 13:08. Maximise your business potential with our personalised IT solutions tailored to your unique needs. An Early Termination Fee is usually the cost of the line rental for the months left remaining on your contract. 4. R643.50 ( [R429 x 3] x 0.5) Outstanding out-of-bundle balance for December 2022. And then I called them a week ago to put a spending cap on my data which I seem to somehow be going over. Try the call again and your phone will pick up the nearest mast to you and the signal will continue working. I am more disappointed that anything that 02 would partner with a company who are misleading consumer into long, expensive dealsthe only reason I didnt hang up in 2012 was because I believed them to be 02. In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822). 08043921. They took advantage of her vulnerability and nailed her. Get a new mobile number your new network provider will give you one. The activation happened as advised and I was up and running. (We will provide you these details, please contact us if you want your pin updating.). If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. Our 98% client satisfaction rate is testimony to over 35 years telecoms experience. Looking in the mirror could be transformational A secret shopping story. Find out how we combat fake reviews. Click here to find out more. There are five different ways you can do this - Send Sky a message via Facebook Messenger Send Sky a text on: 07786 200342. It is important that there is airflow around the equipment. Total settlement amount . 4 days ago, I made the call about S P Two Once your mobile number is disconnected we wont continue to charge you, but we need a direct debit in place to take any final payments when theyre due. Spoke to a very nice and helpful lady which resolved the problem, customer Editor, Marcus Herbert, https://forums.moneysavingexpert.com/showthread.php?t=5917527, https://forums.moneysavingexpert.com/showthread.php?t=5964435. protect and process the data you submit. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. 28-09-2018 Out-of-plan usage on Replace the battery and turn your phone on without a SIM Has anyone been able to sucessfully get out of their contract? Your current provider will write to you to confirm your supply is switching to us. on If youre on an O2 Custom plan, youll be able to upgrade to a 5G phone when the times right for you. O2 can't/won't look at my complaint as its with plan.com, plan.com can't change my contract even though its electronically signed up with them as M & J agreed it (even though the terms are different) and M & J are saying there's nothing they can do to change it - I'm paying almost 50 per month for a really basic contract that could be a 20 per month SIM only contract to a 'normal consumer' (which I am, but they've signed me up as a business). I have no affiliation whatsoever with O2 or any subsidiary companies. I have every confidence with Aerial Direct. Markets Act 2000. So effectively I'm stuck until november 21 having already been paying the same costs since 2018!! Sometimes the mobile network cannot find your phone on the network to connect an incoming call which can lead to it going straight to voicemail. i havent had time to submit my SAR for the calls since i've been super busy but i am going to do it tomorrow. Email. They did offer to add another handset on at this stage in their orginal reply email said the contract length would not be alteredhmmm on Cancel your contract Shirley Walters For more information on travelling with your business please visit our Business Travel page. I mentioned this in my complaint email too them and the company said that they reviewed the call and that I accepted all when called, admittedly I was a little foolish here in trusting the company and didnt really know what I was getting intothey have offered other resolutions apart from cancelling/shortening the contract but knowing what I know nowI dont want anymore ties to this company. Switching takes around 30 days for most customers.